MOHAMMAD.SARFARAZUL HASSAN

• Oversee the daily operations of the cleaning staff, ensuring all areas are kept in pristine condition according to company standards and client expectations. (Managing large number of team 250 plus staff projects in Americana, Al Yamamah university, Saudi Arabia Railway, My Clinic.)
• Ensuring the company standard and service meet client expectations and KPIs.
• Resolved customer complaints related to cleaning services by taking immediate corrective action, ensuring high levels of customer satisfaction.
• Supervising planned and unplanned cleaning activities to meet challenging work schedules.
• Coordinating with site team supervisors & team leaders for daily performance in operations
• Train new cleaning staff in proper cleaning techniques, safety protocols, and the use of cleaning chemicals and machinery.
• Managed inventory of cleaning supplies and equipment, placing orders to ensure availability and operational readiness.
• Coordinated with other departments and external contractors for special cleaning projects requiring specialized services.
• Evaluating the performance review of all facility crew, supervisors, team leaders and coordinating with HR.
• Scheduled monthly client visits for feedback on staff performance quality and organised action plans within the team.
• Generated new business leads and opportunities to enhance sales and revenue for the organisation.
• Reporting to Operation Manager and discussing various challenges to meet commitment industry standard.
• Managed cleaning projects for both commercial and residential clients across Saudi Arabia.

• To supervise, coordinate and maintain a high standard of cleanliness and hygiene in the assigned areas.
• To supervise maintenance and service of equipment on a regular basis and ensure all set safety & security procedures are adhered to.
• Trained, coached, and developed subordinates to consistently meet and exceed company and customer expectations.
• Make sure all his subordinates are well trained during the ON job training programme.
• Schedule subordinates effectively, prepare and implement annual vacation plan.
• To maintain records in the assigned areas for communication, improvement, and auditing purposes.
• To proactively liaise with suppliers and other departments.
• Daily site inspection and spot check, follow up customer complaints with supervisors.
• Ensured effective customer relations by actively seeking and incorporating feedback.
• To participate in developing and implementing new departmental standards and procedures.
• Followed up on subcontractor KPI points monthly to ensure compliance and performance standards.
• Prepare weekly, Monthly SFM report, Pest control report, waste management details and report.
• Take necessary Disciplinary actions whenever needed.
• To stop any activity that will affect the QHSAS and EMS system of the organization.
• To prepare all soft service files and formats as per the company standard.
• Coordinated ESE school project activities to enhance educational outcomes.

• Managed operations for residences and VIP villas, including Bin Hendi, Towe Krama Gold, Sky Garden Tower, Falcon Villa, Al Wasl Villa, and Jumeirah Villa, maintaining high standards of service and guest satisfaction.
• Managed schedules for optimal staff utilisation during peak hours.
• Reinforced company policies amongst team members, ensuring consistent compliance.
• Assisted customers with enquiries, providing exceptional customer service.

• Managed daily operations at Al Hudyariat Island, Marsana Beach, delivering seamless service and maintaining guest satisfaction.
• Managed schedules for optimal staff utilisation during peak hours.
• Improved team performance with consistent feedback and guidance.
• Fostered a positive work atmosphere through effective leadership techniques.

• Implemented company policies effectively, maintained high standards of service delivery.
• Managed administrative operations at Blue Water Residence in Mirdif City, facilitating smooth daily functioning and resident satisfaction.
• Coordinated with other supervisors to maintain consistency across shifts.
• Identified potential risks and mitigated them through proactive measures.

• Supervised and coordinated high standard of cleanliness and hygiene in assigned areas, enhancing guest satisfaction.
• Inspected assigned areas regularly and communicated challenges to manager, facilitating timely resolutions.
• Ensured effective customer relations and gathered feedback to inform service improvements.
• Scheduled subordinates effectively, prepared and implemented annual vacation plan.
• To supervise maintenance and service of equipment on a regular basis and ensure all set safety & security procedures are adhered to.
• To maintain records in the assigned areas for communication, improvement, and auditing purposes.
• Reported damage or breakage of property to the Call Centre and followed up on maintenance requests.

• Monitoring the day-to-day activities of all Housekeeping Staff, ensured the service standards regarding cleanliness, amenities and maintenance in rooms and public areas adhered, managed the inventory of supplies, linen, and equipment, and maintained their records.
• Supervised consumption of the guest and cleaning supplies, inspected guest rooms (VIPs), checked super room cleaning, and planned preventive maintenance and cleaning schedules for rooms and public area.
• Coordinated with front office on room releases and housekeeping equipment; liaised with Engineering for timely repairs and maintenance.
• Leveraged team strengths and addressed weaknesses by dividing departmental responsibilities, fostering skill development, knowledge enhancement, and accountability.
• Followed up on guest lost & found items, ensuring timely return to guests to enhance their experience.

• Ensured cleanliness of assigned areas to uphold hygiene standards.
• Work in accordance with the SOPs (Standard Operating Procedures)
• Prepared checkout rooms by cleaning and restocking necessary supplies.
• Maintain a log of the daily tasks allocated and completed.
• Communicated daily operational updates to shift supervisor.

• Monitored day-to-day activities of Housekeeping Staff, ensured adherence to service standards for cleanliness, amenities, and maintenance in rooms and public areas, managed inventory of supplies, linen, and equipment, and maintained records.
• Supervised consumption of guest and cleaning supplies, inspected VIP guestrooms, checked super room cleaning, and planned preventive maintenance and cleaning schedules for rooms and public areas.
• Analysed strengths and weaknesses within the team to optimise departmental responsibilities.

• Monitored daily activities of Housekeeping Staff, ensuring adherence to service standards for cleanliness, amenities, and maintenance in rooms and public areas while managing inventory of supplies, linen, and equipment.
• Supervised consumption of guest and cleaning supplies, inspected VIP guestrooms, and verified thorough cleaning of rooms.
• Acquired one year of experience at Country Inn and Suites by Carlson in Ahmedabad, gaining valuable insights into hotel operations.

License to practice.

• Certified fire & Safety civil defense course
• First Aid Certified
• Driving certified course for Dubai Driving license UAE. (Expire Aug-2028)