Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Mohammad Shamshad Alam

Mohammad Shamshad Alam

Abu Dhabi, MBZ,United Arab Emirates

Summary

Accomplished ICT professional with extensive expertise in cybersecurity awareness, compliance enforcement, and network architecture understanding. Proven track record in hardware installation and maintenance, ICT infrastructure management, and technical documentation development. Adept at database management and reporting, with ITIL certification underscoring a commitment to best practices. Skilled in data center operations, , and project management. Demonstrated ability to develop ICT strategies, implement change effectively, and troubleshoot complex issues. Proficient in Microsoft servers, vendor relationships management, customer relationship management, and ICT risk management. Experienced in VOIP systems, data backup solutions, budgeting and forecasting. Strong background in data control, unified communications, computer maintenance, infrastructure strategy development, network management, server administration, data protection protocols and business continuity planning. Career goal: To leverage extensive skills to drive innovative ICT solutions that enhance organizational efficiency and security.

Reliable ICT Operations Manager, delivering comprehensive ICT support Diligent ICT Operations Manager, ensuring faultless quality standards for smooth-running technical service provisions. Demonstrating effective leadership with outstanding strategy implementation for high-performing company ICT management.

Overview

20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

ICT Operations Manager

Ansaldo Energia Gulf/Spa
Abu Dhabi, United Arab Emirates
05.2013 - Current
  • Coordinated vendor relationships to ensure optimal service delivery.
  • Spearheaded ICT operations overhaul, achieving enhanced data security.
  • Conducted regular staff training sessions to improve technical proficiency.
  • Secured system functionality by implementing regular software updates.
  • Enhanced system performance with regular maintenance and troubleshooting activities.
  • Oversaw procurement of IT equipment, ensuring value for money.
  • Implemented advanced cloud-based solutions, increasing operational efficiency.
  • Developed strategic plans to drive tech innovation across the company.
  • Delivered reliable technical support for improved user experience.
  • Managed ICT budget effectively, reducing unnecessary expenditure.
  • Managed multiple ICT projects to ensure timely completion.
  • Motivated team to regularly meet and exceed KPIs.
  • Tracked and reported on progress of service improvement plans and strategies to resolve major issues.
  • Support staff through ICT help-desk provisions to agreed service-level agreements.
  • Handled staff training and development, maintaining flawless service levels and ICT support.
  • Coordinated data backups and system security operations.
  • Updated and improved Disaster Recovery Plan for ICT services.
  • Reviewed and improved ICT infrastructure to address system quality issues.
  • Handled, transferred and processed data within legal and company guidelines.
  • Led operations teams to provide technical support to ICT infrastructure.
  • Monitored and trained staff on cyber security risks, quickly reporting data breaches and issues for resolution.
  • Managed ICT department finances, delivering required services within specified cost parameters.
  • Developed and maintained the company-wide ICT infrastructure and client management.
  • Assisted development and delivery of ICT infrastructure strategy and technology road maps.
  • Employed awareness of latest technological innovations to maintain integrity of IT infrastructure by periodically upgrading servers.
  • Delivered annual business plans, outlining key service priorities and performance measures.
  • Managed contracts with development platforms, password managers and software licenses.
  • Guaranteed regulatory compliance by keeping up to date on relevant data control legislation.
  • Ensured business continuity through robust disaster recovery strategies in place.

ICT System Administrator

Purcellan Company LLC
ICAD2/Abu Dhabi, United Arab Emirates
12.2008 - 03.2013
  • Assisted in designing custom storage solutions; enhanced data accessibility was achieved.
  • Established efficient data backup procedures, ensuring business continuity even amidst unforeseen circumstances.
  • Managed large inventory of IT equipment, leading to improved resource allocation throughout firm.
  • Coordinated with external vendors for procurement of top-notch IT equipment contributing to robust infrastructure setup.
  • Installed, configured and maintained servers, improving network reliability.
  • Troubleshot and resolved network issue and failure downtime losses.
  • Implemented software and hardware upgrades to boost system speed.
  • Tested installations and updates on test servers before deployment to live environments.
  • Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.

ICT Support Engineer

J Ray McDermott Middle East
JAFZA/Dubai, United Arab Emirates
11.2005 - 11.2008
  • Resolved complex hardware problems with detailed diagnostic techniques.
  • Coordinated with third-party vendors to secure necessary equipment and services on time.
  • Improved IT system security by conducting regular network audits.
  • Handled high-priority tickets for quick issue resolution and increased operational efficiency.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
  • Maintained internet and intranet websites to maximize reliability and usability.
  • Tested function of peripheral equipment and completed quality repairs.
  • Distilled complex technical information into easily digestible instructions for end-users.

Education

MBA - MBA in eCommerce

ANNA MALAI UNIVERSITY
Manipal/India
07.2009 - 07.2011

Bachelor of Science - Computer Science Engineering

Sikkim Manipal University
Sikkim/India
07.2001 - 07.2004

Skills

  • Cybersecurity awareness
  • Compliance enforcement
  • Network architecture understanding
  • ICT infrastructure management
  • Technical documentation development
  • ICT strategy
  • Troubleshooting and repairing
  • Developing ICT policies
  • Vendor relationships management
  • Customer relationship management
  • ICT risk management
  • Cisco VOIP Unified Call Manager system proficient
  • Veeam Data backup and restoration
  • Budgeting and forecasting
  • Data control
  • Unified communications
  • Infrastructure strategy
  • Network management
  • Server administration
  • Data protection
  • Business continuity planning

Languages

English
Fluent

Affiliations

  • Cricket and listening podcast

Certification

CCNA, MCSA, ITIL, VMware.

Timeline

ICT Operations Manager

Ansaldo Energia Gulf/Spa
05.2013 - Current

MBA - MBA in eCommerce

ANNA MALAI UNIVERSITY
07.2009 - 07.2011

ICT System Administrator

Purcellan Company LLC
12.2008 - 03.2013

ICT Support Engineer

J Ray McDermott Middle East
11.2005 - 11.2008

Bachelor of Science - Computer Science Engineering

Sikkim Manipal University
07.2001 - 07.2004

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Mohammad Shamshad Alam