Mohammed Abdalftah
Ajman
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
MTN
09.2021 - 02.2023
- Trained new personnel regarding company operations, policies and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented and developed customer service training processes.
Education
Bachelor of Science - Interior Design
University of Science And Applied Studies
Khartoum, Sudan10.2022
Skills
- Live chat support
- Clerical Support
- Order Fulfillment
- Data Evaluation
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Customer Service Representative
MTN
09.2021 - 02.2023
Bachelor of Science - Interior Design
University of Science And Applied Studies
Similar Profiles
Adrian KleinsmithAdrian Kleinsmith
Account Manager Mobile and Fixed Services at MTNAccount Manager Mobile and Fixed Services at MTN
Siphesihle NgobeseSiphesihle Ngobese
DATA ANALYTICS & VISUALIZATION SPECIALIST (CVM Reporting) at MTNDATA ANALYTICS & VISUALIZATION SPECIALIST (CVM Reporting) at MTN
Nothando Pearl ZunguNothando Pearl Zungu
Customer Care Agent (Customer Back Office Support Services) at MTNCustomer Care Agent (Customer Back Office Support Services) at MTN
Anda SupanaAnda Supana
Manager CVM: Data Analytics and Insights at MTNManager CVM: Data Analytics and Insights at MTN
Noora A. Yousef AlawadhiNoora A. Yousef Alawadhi
Volunteer at Red CrescentVolunteer at Red Crescent