MOHAMMED ABDELRHMAN
Sharjah,United Arab Emirates
Summary
Detail-oriented professional with expertise in time management, effective communication, and CRM proficiency. Demonstrates exceptional problem-solving skills, critical thinking, and decision-making abilities to ensure accuracy in documentation and efficient multitasking. Adept at active listening and fostering patience and tolerance to build strong client relationships while achieving organisational goals.
Overview
7
7
years of professional experience
6053
6053
years of post-secondary education
Work history
Contact center agent
Sharjah Government Bureau ,Sharjah Contact Center
Sharjah
01.2019 - 08.2025
- Explaining fees and procedures associated with government services (such as license issuance and renewal fees)
- Providing information and guidance on requirements for issuing, renewing, canceling, or amending trade licenses.
- Directing incoming calls to the appropriate channels for the relevant teams and following up on customer requests related to trade licenses
- Receive all government maintenance request.
- Analyzing customer complaints, recording them, resolving them, and escalating when necessary.
- Receive all customer's queries about governmental departments.
- ducating customers on programs and policies related to consumer protection.
- Receive all customers complaints about consumer protection.
- Promote all the governmental activities and events in Sharjah.
- Direct customers to all the tourism location in Sharjah.
- Run the customer satisfaction.
- Improved team productivity through effective collaboration and teamwork.
- Carried out day-to-day duties accurately and efficiently.
Education
Bachelor - Arabic Language
Omdurman Islamic University
Sudan /2011 - 01.2015
Certificate - English language, communication skills
English Cultural Centre
06.2014
Advance Computer Applications -
SUDACAD
Skills
- Time Management
- Patience and Tolerance
- Accuracy and Documentation
- Active Listening
- Problem-Solving Skills
- Effective Communication
- Critical Thinking and Decision-Making
- CRM Proficiency
- Problem-solving
- Multitasking efficiency
Languages
Arabic
English
Courses
Phone Customer Service Course – Alison
Six Sigma White Belt _ VMEdu
Soft Skills for Customer Service _ Udemy
Time Management & Productivity for Customer Service _ Coursera
Timeline
Contact center agent
Sharjah Government Bureau ,Sharjah Contact Center
01.2019 - 08.2025
Bachelor - Arabic Language
Omdurman Islamic University
/2011 - 01.2015
Certificate - English language, communication skills
English Cultural Centre
Advance Computer Applications -
SUDACAD
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