Mohammed Abdul Ateeq

• Supervised billing, investigation, collection, and delinquency enforcement across multiple units.
• Established workload distribution for each unit to optimize efficiency.
• Monitored work activities to resolve issues and ensure adherence to policies.
• Oversaw staff to guarantee accurate and timely customer invoicing.
• Developed and delivered training programs for new employees on policies and procedures.
• Recommended procedural changes for operational efficiency and sought approval from management.
• working with Early and Late recovery accounts with more intensive efforts to recover funds from accounts that have already become delinquents.
• Set departmental payment collection goals to enhance recovery efforts.
• Collaborated with customers on complex revenue issues, implementing necessary billing adjustments.

• Coordinated training sessions for new hires promoting consistency in procedures followed across the team.
• Initiated discussions with higher management on process enhancements leading to better output.
• Handled escalated calls from customers professionally, resolving issues swiftly.
• Assisted in preparing monthly reports for senior management review.
• Negotiated repayment plans with clients, resulting in improved cash flow.
• Ensured all staff adhered to company policies whilst handling collections activity.
• Monitored collection trends; developed strategies accordingly.
• Coached and mentored junior staff to maximise finance department capabilities.

Managed daily operations of collection team to ensure efficiency.

• Inputted data and created spreadsheets to track staff progress in debt collection.
• Facilitated communication between clients and supervisors regarding settlement options.
• Set targets and allocated portfolios to drive team performance.
• Achieved monthly targets through effective team management and motivation.
• Planned and communicated collection improvement strategies, monitoring implementation.
• Supervised credit risk inquiries and monitored total dues collections.
• Conducted call quality audits to maintain high standards of customer service.

• Conducted regular performance reviews to identify improvement areas for each team member.
• Negotiated successful outcomes in challenging scenarios, showcasing strong problem-solving skills.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Implemented new working methods which improved overall efficiency of the team operations.
• Liaised between debtors and company representatives, fostering effective communication..
• Worked diligently towards achieving monthly collection targets without compromising customer service standards.
• Organized and maintained customer files, enhancing data management efficiency.

Scheduled facility appointments and confirmed through contact center.

• Identified cancellation slots, updating line manager for waiting list applicants.
• Cross-checked pending applications, ensuring follow-up with consulate for exceeded TAT cases.
• Updated clients on consulate-required additional documentation for pending cases.
• Handled client registrations according to specific service requirements.
• Educated clients on turnaround times and associated costs of requested services.
• Adhered to confidentiality policies, delivering tasks respectfully.
• Prepared daily cash collection reports, depositing into organisation accounts.

• Compiled monthly, quarterly, semi-annual, and annual reports for internal and external stakeholders.
• Generated supporting schedules, statistical reports, and reconciliations for shareholder reporting.
• Oversaw timely processing of all investors' financial and non-financial requests.
• Executed accurate payments for redemptions, withdrawal plans, dividends, and commissions.
• Ensured compliance with prospectus guidelines and service standards during payment processes.
• Managed consistency within department through escalation of unresolved issues.
• Trained new employees on various mutual fund offerings.
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Handled customer queries, providing information in accordance with defined standards.

• Ensured high-quality customer service while reducing delinquency rates.
• Followed up via mail and phone with loans and insurance carriers on late payments.
• Interacted with customers to understand reasons for delayed payments.
• Executed tasks in compliance with FSS collections criteria.
• Achieved monthly targets within allocated time frames.
• Reviewed overdue balances, educating customers on implications of late payments.
• Resolved billing disputes and conducted thorough investigations of unsettled accounts.