Mohammed Abdul Hameed
Summary
Diligent Retail Operations Manager 12-years proven track record of demonstrated leadership and outstanding customer service in luxury, consumer electronics and fashion industry. Experienced in leading team of 25 plus associates and enhancing all operational systems, which resulted in exceeding sales goals by 100%. Specialties include exceptional people management and Retail Management.
Overview
12
12
years of professional experience
Work History
Cluster Manager
Landmark Group
Dubai
05.2019 - Current
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
- Streamlined communication channels between departments, fostering a collaborative work environment for all team members.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
Head of Store
Edits General Trading
Bur Dubai, United Arab Emirates
04.2017 - 03.2019
- Comprehending interpreting and analyzing sales figures.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Managed store inventory by directing routine stock control procedures to maximize sales opportunities by 15%
- Prioritized in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Generated repeat business through exceptional customer service.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Revamped store appearance and displays to reflect seasonal trends and promotions.
- Resolved complex disputes and handled product return
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Raised staff productivity by 10% through strategic scheduling and Rota management.
- Curtailed shoplifting incidents by 30% through strengthening site security measures
Deputy Store Head
Ethos Swiss Watchs.co
India
08.2013 - 01.2017
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Demonstrates sales leadership by actively being on shop floor, and motivate the team and keeping their enthusiasm levels high
- Completed audits and risk assessments to achieve regulatory compliance
- Creating purchase orders, processing invoices for more than 55 international brands
- Assisted in managing and creating retail KPI targets to drive performance and secure economic progress
- Successfully managed team of 11 in approachable manner for 3 years.
- Increased sales by 4% through implementing sales augmenting strategies based on top sellers' data.
- Acted as liaison between staff and management to improve store performance
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Fashion Consultant
Ruosh
India
02.2012 - 04.2013
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
- Merchandised store inventory in seasonal and brand displays.
Education
MBA - Finance & Marketing
Mahaveer Institute Science And Technology
India05.2014
Skills
- Product Launches
- Operations Management
- Workforce Planning
- Corporate Communications
- Planogram implementation
- Commercial acumen
- Project Management
- Performance Monitoring
- Training and Development
- Policy Implementation
- Budget Management
- Financial Reporting
- Work Planning and Prioritization
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Other Details
D.O.B -20-05-90
Address - 8-3-633/68, Amerpet, Hyderabad.
Marital Status - Married
M.A Hameed
Timeline
Cluster Manager
Landmark Group
05.2019 - Current
Head of Store
Edits General Trading
04.2017 - 03.2019
Deputy Store Head
Ethos Swiss Watchs.co
08.2013 - 01.2017
Fashion Consultant
Ruosh
02.2012 - 04.2013
MBA - Finance & Marketing
Mahaveer Institute Science And Technology