MOHAMMED ABDULLAH
Telesales & Client Experience Specialist
Dubai
Summary
Results-driven Telesales and Real Estate Sales Professional with experience in premium property markets in the UAE. Strong background in lead qualification, client engagement, and phone-based sales, with a consistent ability to build trust and identify high-intent prospects. Highly skilled in CRM systems, pipeline coordination, and maintaining high standards of client experience and call quality. Recognized for a disciplined work ethic, KPI-focused mindset, and clear potential for progression into senior or team leadership roles within telesales and real estate environments.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Qualification Advisor & Quality Assurance
Metropolitan Premium Properties
05.2025 - 01.2026
- Top-performing Telesales Qualification Advisor at Metropolitan Premium Properties, managing both inbound and outbound calls with a strong focus on lead qualification, client reactivation, and conversion-ready prospects for the sales team.
- Generated 500+ highly qualified clients within 9 months through strategic telecalling, while efficiently actioning 10,000+ leads, consistently supplying the company with high-intent, “hot” customers and strengthening the sales pipeline.
- Advanced proficiency in Prop CRM and Bitrix, ensuring accurate CRM management, optimized pipelines, timely lead nurturing, and smooth coordination between telesales and sales teams. Also assisting team members with CRM practices.
- Exceptional client experience & quality assurance expertise, contributing to KPI achievement through high call quality, professional communication, trust-building, and consistent delivery of qualified opportunities that support revenue growth.
- Strong pipeline builder, maintaining 100+ active leads at the start of the year and continuously strengthening the sales funnel through disciplined follow-ups, strategic questioning, and client needs analysis.
Telesales Agent
Freelance Estate London
01.2023 - 01.2024
- Generated high-quality real estate leads through structured cold calling and outbound sales campaigns, identifying client needs and sales opportunities.
- Successfully closed property-related sales over the phone, consistently meeting and exceeding monthly sales targets through persuasive communication and needs-based selling.
- Built and maintained strong client relationships by delivering professional consultations, accurate product knowledge, and trust-driven conversations.
- Demonstrated strong time management and work ethic by balancing a part-time telesales role alongside academic studies in London.
- Contributed to overall business growth by maintaining high call quality, conversion focus, and a results-driven approach in a competitive UK real estate market.
Telecalling Agent
HRH Next services
02.2022 - 05.2022
- During my time as a Telecalling Agent at HRH Next services in India, I gained valuable skills in customer service, communication, and problem-solving. I was responsible for making outbound calls to potential customers, addressing their inquiries and concerns, and promoting our company's services.
- Conducted market research to identify potential clients
- Achieved 50% success rate in converting leads into sales
- Utilized persuasive communication to upsell services
- Maintained accurate records of call logs and customer interactions
Education
Bsc - Computer Science - Computer Science
UNIVERSITY OF EAST LONDON
London, United Kingdom 04.2001 -
Intermediate Level - 11th & 12th Grade
NARAYANA JUNIOR COLLEGE
Hyderabad, India01.2020
High School - 10th Grade
RAVINDRA BHARATHI SCHOOL
Hyderabad, India01.2018
Skills
- Lead Qualification
- Pipeline Optimization
- Client Reactivation
- Sales Performance
- Inbound & Outbound Calls
- CRM Expertise (Prop CRM, Bitrix)
- Quality Monitoring
- KPI Management
- Team Support
- Client Retention
- Strong communication skills
- Effective time management
- Customer Service
- Customer engagement strategy
- Negotiation
- Microsoft Office
- Basic HTML & Java
Interests
Web design, Learning new languages & new skills, Hiking, Reading Novels, Dabbling with computers, Journaling
AWARDS
Skating District Championship, School Vice Captain, Awarded as first runner up for calligraphy competition
Timeline
Qualification Advisor & Quality Assurance
Metropolitan Premium Properties
05.2025 - 01.2026
Telesales Agent
Freelance Estate London
01.2023 - 01.2024
Telecalling Agent
HRH Next services
02.2022 - 05.2022
Bsc - Computer Science - Computer Science
UNIVERSITY OF EAST LONDON
04.2001 -
Intermediate Level - 11th & 12th Grade
NARAYANA JUNIOR COLLEGE
High School - 10th Grade
RAVINDRA BHARATHI SCHOOL