Mohammed Abubakar
Al Quoz, Dubai
Summary
Proven track record in enhancing safety and customer satisfaction at Spark Security Services, leveraging strong verbal communication and reliability. Excelled in relationship building, managing teams at Simbisa Brands and Angel’s Height Hotel to improve service standards and operational efficiency. Skilled in surveillance and customer service, consistently achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Security Guard
Spark Security Services
09.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Shop Manager
Simbisa Brands(Pizza Inn) Gh.
Accra, Ghana
08.2020 - 09.2023
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Bar Manager
Angel’s Height Hotel
Tema, Ghana
06.2017 - 05.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Planter’s Lounge
Bartender
Tema, Ghana
10.2014 - 02.2017
Education
Secondary School Level
Skills
- Verbal and written communication
- Reliability
- Relationship building and management
Languages
English
Advanced (C1)
Timeline
Security Guard
Spark Security Services
09.2023 - Current
Shop Manager
Simbisa Brands(Pizza Inn) Gh.
08.2020 - 09.2023
Bar Manager
Angel’s Height Hotel
06.2017 - 05.2020
Planter’s Lounge
Bartender
10.2014 - 02.2017
Secondary School Level