Mohammed Abulatifa
Abu Dhabi
Summary
Dynamic and results-oriented professional seeking to leverage educational and professional expertise in a well-structured, competitive organization. Committed to contributing to a collaborative and innovative workplace that values skill development, excellence, and performance-based recognition. Driven to excel in challenging roles, enhancing organizational success while fostering personal and professional growth.
Overview
3
3
years of professional experience
Work History
Digital Financial Advisor (Mailbox Team)
Al Maryah Community Bank
07.2024 - Current
- Provide expert financial support through the mailbox system, handling client inquiries, account queries, and product information
- Ensure timely and accurate responses, maintain compliance with banking regulations, and contribute to enhanced customer satisfaction
- Use email to provide clear and professional financial support, helping clients with their needs and building strong customer relationships
Digital Financial Advisor (ChatBot Team)
Al Maryah Community Bank
03.2024 - Current
- Specialized in providing financial advisory services through the ChatBot platform, ensuring efficient and accurate assistance to clients
- Supported customers with a wide range of banking inquiries, including account management, loan options, investment advice, and troubleshooting digital services
- Maintained compliance with financial regulations and ensured all interactions adhered to high standards of professionalism and confidentiality
Digital Financial Advisor (Inbound & Outbound Calls)
Al Maryah Community Bank
12.2022 - 02.2024
- Provided personalized financial advice to clients through inbound and outbound calls, ensuring a seamless digital banking experience
- Collaborated with internal teams to resolve customer issues promptly, ensuring satisfaction and loyalty
- Consistently met or exceeded performance metrics, including customer retention and service quality standards
Data Entry Clerk
Al Maryah Community Bank
03.2022 - 05.2022
- Worked at Al Maryah Community Bank to manage and maintain accurate data records for financial and operational processes
- Provided a full range of data entry services, including inputting, updating, and verifying data in the bank’s internal systems, reconciling records, preparing detailed reports, and ensuring data integrity
- Maintained strict confidentiality and compliance with banking regulations while supporting process improvements and enhancing overall data management efficiency
Event Coordinator
Abu Dhabi Science Festival
09.2022 - 11.2022
- Coordinated and managed event logistics for the Abu Dhabi Science Festival, ensuring smooth execution of activities and sessions
- Collaborated with vendors, speakers, and staff to deliver an engaging and informative experience
- Assisted in planning, organizing, and promoting festival events, contributing to the overall success and attendee satisfaction
Event Coordinator
ADGM
06.2022 - 08.2022
- Coordinated and managed events for ADGM, ensuring smooth execution from planning to completion
- Worked closely with stakeholders, vendors, and speakers to deliver high-quality, engaging events
- Oversaw logistical aspects, including venue setup, schedules, and attendee coordination, ensuring a seamless experience
Education
BBA - Management Information Systems
Al Ain University
Abu Dhabi, United Arab EmiratesSkills
- Data Management
- Client Relationship Management
- Regulatory Compliance
- Time Management
- Problem Solving
- Communication Skills
- Product Knowledge
- Attention to Detail
Training
- CBUAE Consumer Protection Standards Awareness
- Fraud Prevention & Detection Masterclass
- Stress Management
Timeline
Digital Financial Advisor (Mailbox Team)
Al Maryah Community Bank
07.2024 - Current
Digital Financial Advisor (ChatBot Team)
Al Maryah Community Bank
03.2024 - Current
Digital Financial Advisor (Inbound & Outbound Calls)
Al Maryah Community Bank
12.2022 - 02.2024
Event Coordinator
Abu Dhabi Science Festival
09.2022 - 11.2022
Event Coordinator
ADGM
06.2022 - 08.2022
Data Entry Clerk
Al Maryah Community Bank
03.2022 - 05.2022
BBA - Management Information Systems
Al Ain University
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