Mohammed Abulatifa
Abu Dhabi
Summary
Dynamic and results-oriented professional seeking to leverage educational and professional expertise in a well-structured, competitive organization. Committed to contributing to a collaborative and innovative workplace that values skill development, excellence, and performance-based recognition. Driven to excel in challenging roles, enhancing organizational success while fostering personal and professional growth.
Overview
3
3
years of professional experience
Work History
Digital Financial Advisor (Mailbox Team)
Al Maryah Community Bank
Abu Dhabi, United Arab Emirates
07.2024 - Current
- Provide expert financial support through the mailbox system, handling client inquiries, account queries, and product information
- Ensure timely and accurate responses, maintain compliance with banking regulations, and contribute to enhanced customer satisfaction
- Use email to provide clear and professional financial support, helping clients with their needs and building strong customer relationships
Digital Financial Advisor (ChatBot Team)
Al Maryah Community Bank
Abu Dhabi, United Arab Emirates
03.2024 - Current
- Specialized in providing financial advisory services through the ChatBot platform, ensuring efficient and accurate assistance to clients
- Supported customers with a wide range of banking inquiries, including account management, loan options, investment advice, and troubleshooting digital services
- Maintained compliance with financial regulations and ensured all interactions adhered to high standards of professionalism and confidentiality
Digital Financial Advisor (Inbound & Outbound Calls)
Al Maryah Community Bank
12.2022 - 02.2024
- Provided personalized financial advice to clients through inbound and outbound calls, ensuring a seamless digital banking experience
- Collaborated with internal teams to resolve customer issues promptly, ensuring satisfaction and loyalty
- Consistently met or exceeded performance metrics, including customer retention and service quality standards
Data Entry Clerk
Al Maryah Community Bank
03.2022 - 05.2022
- Worked at Al Maryah Community Bank to manage and maintain accurate data records for financial and operational processes
- Provided a full range of data entry services, including inputting, updating, and verifying data in the bank’s internal systems, reconciling records, preparing detailed reports, and ensuring data integrity
- Maintained strict confidentiality and compliance with banking regulations while supporting process improvements and enhancing overall data management efficiency
Event Coordinator
Abu Dhabi Science Festival
09.2022 - 11.2022
- Coordinated and managed event logistics for the Abu Dhabi Science Festival, ensuring smooth execution of activities and sessions
- Collaborated with vendors, speakers, and staff to deliver an engaging and informative experience
- Assisted in planning, organizing, and promoting festival events, contributing to the overall success and attendee satisfaction
Event Coordinator
ADGM
06.2022 - 08.2022
- Coordinated and managed events for ADGM, ensuring smooth execution from planning to completion
- Worked closely with stakeholders, vendors, and speakers to deliver high-quality, engaging events
- Oversaw logistical aspects, including venue setup, schedules, and attendee coordination, ensuring a seamless experience
Education
BBA - Management Information Systems
Al Ain University
Abu Dhabi, United Arab EmiratesSkills
- Data Management
- Client Relationship Management
- Regulatory Compliance
- Time Management
- Problem Solving
- Communication Skills
- Product Knowledge
- Attention to Detail
Training
- CBUAE Consumer Protection Standards Awareness
- Fraud Prevention & Detection Masterclass
- Stress Management
Timeline
Digital Financial Advisor (Mailbox Team)
Al Maryah Community Bank
07.2024 - Current
Digital Financial Advisor (ChatBot Team)
Al Maryah Community Bank
03.2024 - Current
Digital Financial Advisor (Inbound & Outbound Calls)
Al Maryah Community Bank
12.2022 - 02.2024
Event Coordinator
Abu Dhabi Science Festival
09.2022 - 11.2022
Event Coordinator
ADGM
06.2022 - 08.2022
Data Entry Clerk
Al Maryah Community Bank
03.2022 - 05.2022
BBA - Management Information Systems
Al Ain University