Hi, I’m
Mohammed Alblooshi
Ajman,Uae
Summary
Committed and resourceful individual with strong communication, presentation and critical thinking skills. Dedicated to promoting interests of constituents in legislative meetings to provide positive outcomes. Uses strong negotiation skills to fine-tune intricacies of policy proposals. Results-orientated with proven abilities in developing policies to improve outcomes for represented communities. Negotiates strategically with legislators and interest groups to develop and improve policy proposals. Proactive in leading research programmes to investigate areas of public concern. Service-focused legislative professional experienced in guiding legislative proposals through comprehensive research and analysis. Careful to analyse community needs before deciding legislative priorities. Knowledgeable about working with MPs to transform policies into legislation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
years of professional experience
Work History
Senior officer Dubai, UAE
Government Minister
10.2013 - Current
Job overview
- Employed financial and military knowledge to help draft legal documents.
- Built community relations and analysed community needs to inform legislative priorities.
- Liaised with ministers and stakeholders to understand and fine-tune intricacies of proposals.
- Introduced decisions amendments to bills, enabling passage within tight timeframes.
- Attended community functions and meetings to understand public opinion and provide information on government plans.
- Served on government administrative boards and official committees to lend professional expertise.
- Connected with constituents on issues through rigorous consultation processes.
- Prepared, advised on and presented legislation propositions to improve outcomes for represented communities.
- Guided tailored and feasible legislative proposals through comprehensive research and analysis.
- Lead senior administrators and government officials in interpreting and implementing government policies.
- Led research programmes to investigate areas of public concern.
- Negotiated strategically with legislators and representatives of interest groups for policy development.
- Engaged in debates, performed political negotiation and applied conflict management techniques.
- Worked with MPs to transform policies into legislation.
- Developed [Type] policies improving outcomes for represented communities.
- Monitored current and proposed legislation and policy priorities.
- Attended meetings to discuss core policy issues and legislative plans.
Senior Ajman, UAE
Customer Service Representative
11.2010 - 08.2013
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 99%.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Processed inbound customer calls, providing information on service or product upgrades
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained compliant documentation on Microsoft word and excel for reliable company records.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Managed 40 daily calls, taking orders and escalated cancellations.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Processed high-value payments with meticulous accuracy.
Education
Humaid bin Abdul Aziz school Ajman
School from High school
09/2020 - 08/2021
Skills
- Active listening
- Legal research
- Public policy writing
- Analytical reasoning
- Able risk analysis
- Public speaking
- Feasibility studies
- Critical thinking
- Drafting secondary legislation
- Policy negotiation
- Administrative support
- Risk analysis
Languages
Arabic
Native
English
Fluent
Urdu
Native
Hindi
Native
Accomplishments
- Collaborated with the team in the development projects.
- Resolved product issue through consumer testing.
- Supervised team of 26 staff members.
- Achieved good results by introducing new software’s for propose of tasks.
- Achieved high results by completing the given tasks with accuracy and efficiency.
- Documented and resolved issues which led to good results.
- Achieved high results through effectively helping with propose tasks.
- Documented and resolved issues.
Affiliations
- Project Management Institute
- National Association of Social Workers
- Society of Human Resource Management
- Association of Information Technology Professionals
- International Association of Administrative Professionals
Timeline
Government Minister
Senior officer
10.2013 - Current
Customer Service Representative
Senior
11.2010 - 08.2013
Humaid bin Abdul Aziz school
School from High school
09/2020 - 08/2021
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