Mohammed Ali

• Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
• Resourceful to other team members and able to put hands on every role to perform the job in case of employee absence ,sick or repositioning .
• Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
• Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.
• Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
• Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
• Leading a multicultural team of crew members by setting clear goals through effective briefings ,team talks,lead by example and providing feedback .
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Raising and discussing performance reviews ,flight incidents and customers feedback by using professional communication skills.
• Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
• Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
• Food and beverage stock check with the catering representative before the flight to ensure stock availability ,raising reports to effectively control stocks at the end of the flight.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Inspecting and ensuring the cleanliness of cabins during the flight and allocating tasks for the crew to take actions when necessary and checking that Cleanliness Cycles are implemented on time.
• Liaising with the engineering department regarding defects of the seating areas,aircraft interiors and entertainment system by direct contact reporting or logging and raising reports.
• Supervising the retail service by giving the crew directions and tips of effective selling techniques and solving the problems that might raise during transactions.
• Leading the First Aid situations that could happen during the flight by applying the effective medical training and equipment.
• Reassured passengers during turbulent flights and during unavoidable delays.
• Dealing and handling the problems that might raise during the layovers e.g Hotel rooms availability,cleanliness and service by active communication with the hotel associates .
• Dealt with customer complaints and rectified product and service issues.

• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

. Ensures employees receive on-going training to understand guest expectations by active briefings and feedback sessions.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

. Recognizes good quality products and presentations.

• Observes service behaviors of Cabin Crew Members and provides feedback to individuals.

• Verifies employee recognition is taking place on all duties .

• Participates in an on-going crew recognition program

• Trained and mentored all new personnel to maximize quality of service and performance.
• Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
• Set sales targets and implemented action plans for achieving set objectives.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations .
• Meets with customers on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall experience.
• Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Carefully interviewed, selected, trained, and supervised staff.
• Led and directed team members on effective methods, operations, and procedures.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Correctly calculated inventory and ordered appropriate supplies.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Developed unique events and special promotions to drive sales.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maximized quality assurance by completing frequent line checks.
• Oversaw food preparation and monitored safety protocols.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Ensuring safety measures are followed and strictly adhered to before ,during and after shift by applying all guided checklists and monitoring.
• Cash handling and resemblance at end of shift.
• Supervising merchandising and restocking of different products.
• Supported team members in improving operations and resolving issues to deliver top-notch customer service.
• Managing all the food and beverage outlets e.g the coffee shop , the snack and bakery bars.
• Ensure all the hygiene rules and food handling rules are applied consistently.
• Ensures compliance with all applicable laws and regulations.
• Monitored multiple databases to keep track of all company inventory.
• Supported team members in improving operations and resolving issues to deliver top-notch customer service.
• Supported Chief Operating Officer with daily operational functions.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Implemented marketing strategies which resulted in 15% growth of customer base.
• Stocked shelves and racks and kept mannequins in strategic locations to attract customers into store.
• Developed strategic staff schedules for effective workload management around peak hours.
• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.

• Supported Chief Operating Officer with daily operational functions.
• Supported Loss prevention manager in improving operations and resolving issues to deliver top-notch customer service.
• Carried out day-day-day loss prevention duties accurately and efficiently.
• Consistently managed client needs through active engaging resulting in positive satisfaction.
• Ensured excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
• Supervised grounds, employee entrances and exits and security officers on duty.
• Developed new process for employee evaluation which resulted in marked performance improvements.

.Patrol all areas of the property and assist guests with room access

• Monitor security feeds and conduct daily physical hazard inspections
• Respond to accidents and assist guests/employees during emergency situations
• Defuse guest disturbances and escort individuals from the property if necessary
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties
• Complete required shift reports and maintain confidentiality of all loss prevention documents
• Kept team compliant with security protocols and appearance standards.
• Conducted drills to keep security staff on alert and proficient with established plans.
• Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
• Improved security awareness by holding workshops for up to 20 company employees.
• Recorded incident reports with detailed accounts of occurrences.
• Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Examined causes and remedies to torts, personal injury, contracts, claims, damages, losses, adjudication, and settlement formalities.