Experienced Support Service Manager with a strong background in providing excellent technical and customer support. Skilled in resolving issues quickly, managing teams, and ensuring smooth operations. Known for improving processes to boost efficiency. 'm committed to driving continuous improvement and delivering exceptional services, ensuring both team success and customer satisfaction.
•Oversee the execution of performance evaluations, identify key training and development needs, and work with senior management to implement targeted career development plans that promote employee growth and organizational advancement.
• Manage essential operational functions including maintenance, safety, and procurement activities, ensuring full compliance with approved regulatory.
•Serve as a key liaison with other departments within the municipality, coordinating with the central municipality office to ensure seamless support services and the achievement of collective goals.
•Provide regular and comprehensive performance and operational reports to the Center Manager, offering insights and recommendations for improving efficiency and meeting strategic objectives.
•Drive the achievement of both strategic and operational performance targets, ensuring that financial documentation and accounting entries are accurate, and that all records are properly archived in accordance with organizational best practices and regulatory requirements.
•Ensure that all team members receive appropriate and timely training, and work to maintain an adequate staffing level that meets operational demands and ensures business continuity.
• Develop and implement detailed work plans and schedules that drive high levels of efficiency, productivity, and employee engagement, ensuring that all goals are met within set deadlines.
• Ensure full understanding and adherence to policies and procedures by all team members, creating a culture of compliance and accountability through regular communication and reinforcement of organizational expectations.
• Lead and oversee the execution of periodic HR evaluations in alignment with the municipality's approved performance management system, ensuring fair and objective assessments of employee performance.
• Review and approve employee reports, ensuring that all documentation is completed in a timely and accurate manner, in line with departmental and organizational requirements.
•Continuously monitor compliance with internal standards and policies, proactively identifying areas of non-compliance and implementing corrective actions to mitigate risks and improve overall service quality.
• Maintain the highest level of confidentiality with regard to sensitive employee and organizational information, adhering to data protection regulations and ethical standards.
• Supervise daily office operations to ensure optimal effectiveness, accuracy, and timeliness, while fostering a professional and efficient working environment.
• Take responsibility for safeguarding office assets, preparing and managing departmental budgets, and continuously monitoring expenses to ensure alignment with financial goals.