Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Mohammed Almazrouei

Al Ain City

Summary

Experienced Support Service Manager with a strong background in providing excellent technical and customer support. Skilled in resolving issues quickly, managing teams, and ensuring smooth operations. Known for improving processes to boost efficiency. 'm committed to driving continuous improvement and delivering exceptional services, ensuring both team success and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Service Support Office Manager

AlAin Municipality
ALAIN
11.2023 - Current

•Oversee the execution of performance evaluations, identify key training and development needs, and work with senior management to implement targeted career development plans that promote employee growth and organizational advancement.

• Manage essential operational functions including maintenance, safety, and procurement activities, ensuring full compliance with approved regulatory.

•Serve as a key liaison with other departments within the municipality, coordinating with the central municipality office to ensure seamless support services and the achievement of collective goals.

•Provide regular and comprehensive performance and operational reports to the Center Manager, offering insights and recommendations for improving efficiency and meeting strategic objectives.

•Drive the achievement of both strategic and operational performance targets, ensuring that financial documentation and accounting entries are accurate, and that all records are properly archived in accordance with organizational best practices and regulatory requirements.

•Ensure that all team members receive appropriate and timely training, and work to maintain an adequate staffing level that meets operational demands and ensures business continuity.

• Develop and implement detailed work plans and schedules that drive high levels of efficiency, productivity, and employee engagement, ensuring that all goals are met within set deadlines.

• Ensure full understanding and adherence to policies and procedures by all team members, creating a culture of compliance and accountability through regular communication and reinforcement of organizational expectations.

• Lead and oversee the execution of periodic HR evaluations in alignment with the municipality's approved performance management system, ensuring fair and objective assessments of employee performance.

• Review and approve employee reports, ensuring that all documentation is completed in a timely and accurate manner, in line with departmental and organizational requirements.

•Continuously monitor compliance with internal standards and policies, proactively identifying areas of non-compliance and implementing corrective actions to mitigate risks and improve overall service quality.

• Maintain the highest level of confidentiality with regard to sensitive employee and organizational information, adhering to data protection regulations and ethical standards.

• Supervise daily office operations to ensure optimal effectiveness, accuracy, and timeliness, while fostering a professional and efficient working environment.

• Take responsibility for safeguarding office assets, preparing and managing departmental budgets, and continuously monitoring expenses to ensure alignment with financial goals.

HEAD OF PERFORMANCE APPRAISAL TEAM

Alain Municipality
01.2011 - Current
  • Managing the performance evaluation process for Al Ain Municipality employees
  • Determine strategic targets and define annual targets and indicators
  • Team management (monitoring challenges, identifying needs, providing support)
  • Encourage creativity and innovation as a priority in the team's work
  • Review / Improvement / Analysis: Criteria for evaluating job performance
  • Planned performance objectives
  • Results of job performance reports
  • Review and analyze the progress of cumulative performance indicators
  • Preparing strategic, operational, and development plans
  • Prepare action steps to solve specific problems and contingency plans for anticipated problems
  • Monitor team performance and report on metrics
  • Discover training needs and provide coaching
  • Review and be prepared with each and every employee's performance standards
  • Planned performance goals
  • Performance measures collected throughout the time period
  • Preparing a methodology for managing performance
  • My Map projects
  • Cascading Project for strategic objectives
  • Performance Management Ambassadors Initiative
  • Develop job performance management systems with the department of municipalities and transport
  • Preparing leadership portfolios for the leadership category based on their competencies
  • Study and analyze training needs
  • Succession Plan (preparation, implementation, and analysis)
  • Prepare annual training plans
  • Measure the yield of training ROI
  • Preparation of specialized training course bags
  • Prepare financial reports and disbursement plans
  • Preparing and submitting quarterly and year-end activity and financial reports of training provided to civil Planning Sector to HR manager
  • Identifying, developing, coordinating, and delivering an appropriate and relevant induction training program to ensure that all new recruits undergo a level of 'on the job' induction appropriate to their role in conjunction with the corporate induction.

RECRUITMENT OFFICER

Dubai Customs
12.2008 - 01.2011
  • Managing the recruitment process (inside the country, outside the country)
  • Human resources planning
  • Identify critical jobs (talent management and recruitment)
  • Prime operator of the SNIPER HIRE and oracle program
  • Analyze job descriptions to ensure proper selection of the job
  • Conduct interviews and analyze their results
  • Employment procedures
  • Managing the Employment Fair
  • Assist the head of recruitment and department heads in the effective fulfillment of manpower objectives through planned and timely recruitment within budget constraints
  • Assist the head of recruitment in developing recruitment strategies, planning campaigns, interviewing, shortlisting, and selecting candidates
  • Assist in maintaining contact with local recruitment agents and organize local recruitment programs
  • Maintain a confidential and accurate and up-to-date filing system for correspondence, recruitment, and manpower planning statistics
  • Deal with recruitment enquiries to clarify recruitment issues
  • Interview new candidates and follow up on their recruitment procedures
  • Follow up on the recruitments of departments and provide suitable candidates
  • Completion of the Dubai Customs structure project for 2010
  • A certificate of thanks from the Director of Human Resources
  • Completion of Al Maktoum airport inspector's project
  • Design and/or revise recruitment-related forms and prepare other recruitment material such as brochures
  • Participate in external recruitment events, locally and internationally when required
  • Act as an ambassador for DMC (DUBAI MENS COLLEGE), role-modeling professionalism
  • Ensure that candidates are met by a recruitment team member upon arrival for interviews.

BILLING SERVICE SECTION - TRAINEE

DEWA
05.2007 - 08.2008
  • Resolved problems, improved operations, and provided exceptional service
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Adaptable and proficient in learning new concepts quickly and efficiently.

INTERNSHIP STUDENT

Dubai Holding
01.2007 - 03.2007
  • Reported back to the instructor to receive day-to-day tasks and responsibilities
  • Interacted with customers by phone, email, or in-person to provide information.

Education

MBA - Human Resources Management

Al Ghurair University
Dubai
05-2014

Bachelor - General Business, Marketing

Al Ghurair University
Dubai
01.2010

Diploma - Applied Business

Higher Colleges of Technology Dubai Men's College
Dubai
01.2007

Mohammed Bin Rashed Sch - Science, Section -

H.H Mohammed Bin Rashed School
Dubai
01.2004

Skills

  • Human Resources Management Systems (performance appraisal systems,Payroll, Benefits,Recruiting and Training/Learning)
  • Advance Computer Skills
  • Microsoft Office
  • Problem Solving
  • Committee management
  • Training/Learning Management System
  • Leadership skills
  • Innovation and creativity
  • Coaching and mentoring
  • Strategic planning and goal setting
  • Projects management
  • Data analysis and reporting
  • Crisis and risk management
  • Communication and negotiation skills
  • Knowledge and compliance
  • Continuous learning and development
  • Emotional intelligence and emotional resilience
  • Data driven decision making
  • Innovation and creative problem solving
  • VR/AR for training and collaboration
  • Identify and analyze training needs
  • Security and safety Skills

Hobbies and Interests

  • Reading
  • Travel
  • Shooting

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Service Support Office Manager

AlAin Municipality
11.2023 - Current

HEAD OF PERFORMANCE APPRAISAL TEAM

Alain Municipality
01.2011 - Current

RECRUITMENT OFFICER

Dubai Customs
12.2008 - 01.2011

BILLING SERVICE SECTION - TRAINEE

DEWA
05.2007 - 08.2008

INTERNSHIP STUDENT

Dubai Holding
01.2007 - 03.2007

MBA - Human Resources Management

Al Ghurair University

Bachelor - General Business, Marketing

Al Ghurair University

Diploma - Applied Business

Higher Colleges of Technology Dubai Men's College

Mohammed Bin Rashed Sch - Science, Section -

H.H Mohammed Bin Rashed School
Mohammed Almazrouei