Mohammed Alnuaimi
Alai,UAE
Summary
Results-driven professional with expertise in customer service, product knowledge, and technical proficiency. Skilled in leveraging Salesforce to optimise operations and drive revenue growth. Adept at delivering exceptional client experiences while supporting organisational objectives.
Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments.
Overview
2
2
years of professional experience
Work History
Service advisor
Al-Futtaim Group
Al Ain City, Abu Dhabi
12.2022 - Current
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Managed challenging customer situations for resolution and customer retention.
- Improved customer satisfaction by providing timely and accurate information.
- Handled administrative tasks for effective service delivery.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Oversaw vehicle inspections, increasing safety measures.
- Collaborated with team members for improved service performance,.
- Updated job knowledge regularly through continuous learning initiatives.
- Delivered excellent customer service by understanding and meeting their requirements.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Delivered high sales performance within budget to strict deadlines and targets.
Education
High School Diploma - Mechanical Engineering
ATHS
Al Ain City, Abu Dhabi 06/2009 - 08/2012
Skills
- Customer service
- Product knowledge
- Technical proficiency
- Salesforce proficiency
- Revenue growth
Languages
English
Advanced
Arabic
Native
Affiliations
- FOOTBALL
- SELLING
Accomplishments
MASHKOOR AWARD
ALFUTTAIM AWARD
Timeline
Service advisor
Al-Futtaim Group
12.2022 - Current
High School Diploma - Mechanical Engineering
ATHS
06/2009 - 08/2012
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