Mohammed Ali Abdulla Alshehhi
Tourism & Special Permits Licensing Executive
Al Ain
Summary
With a decade-long background spanning customer service, public relations, digital transformation, and licensing, a diverse skill set is offered. Focus lies in enhancing customer experiences through service-oriented behaviors, active listening, and analytical problem-solving, setting one apart. Proven to drive operational improvement through team building, cost-cutting measures, and quality enhancement initiatives. From leading projects like the Tamm Project to spearheading digital transformation efforts, consistent delivery of innovative solutions to drive efficiency is maintained. Dedication to continuous improvement and results is evident in the track record of meeting targets, delivering exceptional service, and nurturing positive relationships. Committed to leveraging leadership, communication, and problem-solving skills to contribute to organizational success.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Licensing Executive
Department of Culture and Tourism - Abu Dhabi
Al Ain / Abu Dhabi
2 2022 - Current
- Managed unit's Tamm Project, digital transformation initiative.
- Demonstrated excellent industry knowledge and carried out special tasks and projects as assigned.
- Acted as unit head during his absence, ensuring continuity and smooth operations.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Assigned tasks and managed daily operations among team members, ensuring 100% achievement.
- Reviewed quality of applications and communication letters.
- Achieved targets and deadlines on both individual and team scales with 100% success.
- Provided necessary guidance and coaching to colleagues on new guidelines and policies.
- Resolved customer queries related to licensing rules and regulations, maintaining customer satisfaction.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Prepared documents required for license applications and business registrations.
- Input and collated data for management reports as directed.
- Prepared annual budget in terms of manpower requirements, projects, missions.
- Reviewed and processed related licenses in compliance with guidelines and policies, with a target of processing 100% in a 95% timely frame.
- Developed strong communication and organizational skills through group projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated flexibility by working after hours and being available for duty on leave.
- Produced and distributed internal and external communications.
- Outlined annual objectives, achieving alignment with overall goals
- Effectively motivated team members to deliver exceptional service and create a positive atmosphere.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Licensing Assistant Executive
Department of Tourism Culture and Tourism - Abu Dhabi
Al Ain / Abu Dhabi
5 2017 - 2 2022
- Responsible for issuing/ renewing related licenses with compliance of implemented guidelines & policies with target of 100% process in 95%-time frame.
- Excel in handling urgent compliance issues and tasks beyond regular work hours.
- Implemented digital sharing strategies and spearheaded digital transformation initiatives.
- Skilled in budget setting, expense forecasting, and resource allocation.
- Developed and implemented internal policies.
- Introduced enhancements to individual license systems.
- Competent in preparing and reviewing policy & regulation proposals, coordinating with various departments.
- Adept at addressing customer queries and maintaining flexibility in all assigned tasks.
- Experienced in collaborating with team members to ensure successful license issuance and renewal.
- Knowledgeable in industry-specific and product-specific details.
- Acted as primary contact for external stakeholders, arranging committee meetings, and handling inquiries.
- Managed urgent compliance issues, including tasks during leaves and military service, maintaining high service standards.
- Initiated transition from physical booklets to e-booklets, significantly reducing costs.
- Introduce enchantments individual license systems.
- Set business workflows, drafted circulars, and organized retail sale tax data.
- Coordinated with IT Department to automate business license process.
- Developed strategies to reduce physical visits to Department of Culture and Tourism (DCT) and enabled remote work during pandemic.
- Collaborated with Tamm Team to digitize two services.
- Served as business focal point and Subject Matter Expert (SME) for Customer Improvement Project.
- Proficient in English with strong communication and regulatory guidance skills.
- Initiated Monkey Survey HUB to receive license application requests.
- Handled critical and urgent tasks on short notice, ensuring smooth operations.
- Maintained accurate records of all licenses, supporting audits and internal reporting needs.
Senior Retail Sales Representative
National Health Insurance Company, Daman
Al Ain
2015.04 - 2017.05
- Issued and renewed individual, group, and enhanced insurance policies per guidelines, achieving 100% completion targets.
- Ensured timely communication with clients regarding late payments and policy closures, maintaining 100% follow-up rate.
- Evaluated clients' current insurance policies and recommended beneficial changes, balancing client and company interests while maintaining customer satisfaction.
- Answered customer inquiries about products services and promoted key items.
- Utilized strong negotiation skills to promote enhanced insurance packages to clients.
- Demonstrated superior knowledge of insurance principles and adeptly handled insurance-related matters.
- Maintained accurate insurance records, databases, and bookkeeping systems.
- Adapted to various tasks and consistently met deadlines.
- Reviewed group and individual applications processed by staff to ensure compliance with quality standards.
- Ensured adherence to organizational, DOH, and ISO guidelines.
- Provided strong administrative support with polished interpersonal and multitasking skills.
- Enhanced staff product knowledge, improved complaint handling, ensured timely execution of customer instructions, and monitored wait and service times.
- Provided coaching and guidance to junior team members.
- Coached team members in effective strategies to meet operational and sales targets.
- Managed high volumes of cash and verified cash drawer balances at end of working hours.
Retail Sales Representative
National Health Insurance Company, Daman
Al Ain
2013.04 - 2015.03
- Issued and renewed individual and group insurance policies, achieving 100% completion targets.
- Ensured timely communication with clients regarding late payments and policy closures, maintaining 100% follow-up rate.
- Increased sales by advising on purchases and promoting additional products.
- Stayed informed and updated on changes in laws and regulations.
- Generated positive production impressions to boost sales for individuals and groups eligible for enhancements.
- Led campaigns to close sales while striving to meet client requirements.
- Reported promptly on all activities and progress.
- Maintained flexibility in task assignments and consistently met deadlines.
- Implemented feedback from supervisors to enhance growth and performance.
- Ensured quality compliance in self-processed group and individual policies.
- Adhered to organizational, DOH, and ISO guidelines.
- Pursued continuous self-development and increased product knowledge.
- Effectively handled customer complaints
Education
BBA - Bachelor of Human Resources
Liwa College
Al Ain 2022.09 - Current
High School Diploma -
Liwa International School
Al Ain 2009.09 - 2010.05
Skills
Adaptability
Flexibility
Teamwork & Collaboration
Leadership
Creativity & innovation
Digital Transformation
Project management
Licensing management
Strategic Planning
Resource Allocation
Sales Techniques
Customer Relations
Industry Knowledge
Compliance Management
Interpersonal Skills
Communication Skills
Coaching and Guidance
Critical Thinking
Problem Solving
MS Office
Risk Management
Certification
ILETS - 6.5
Additional Information
- Tamm Pioneer (Abu Dhabi Government services), Digital Transformation Project.
- Etihad Airways, (GBSS), National Day Celebration at Al Ain Oasis.
- Spinneys Abu Dhabi. (Certificate & Letter of Appreciation).
- Windmill General Trading. (Letter of Appreciation).
- African Eastern Abu Dhabi. (Letter of Appreciation).
Accomplishments
- Contributed to setting QCC requirements and acted as a focal point between the private industry, QCC, and DCT.
- Served as the Business Owner and SME for the automation of licensing services, including backend integration with E-inspection and CID, and creating a frontend.
- Developed new guidelines with a vendor to address issues in existing regulations and develop new ones..
- Voluntarily extended role to project manager, leading relevant meetings and acquiring necessary approvals to submit projects on time.
- Developed a Tracker Sheet to facilitate the tracking process of applications.
- Assessing risks to project progress and implementing measures to mitigate or resolve them.
- Maintained high service standards for both internal and external customers, receiving positive feedback and recognition from superiors, colleagues, and external stakeholders.
- Decreased the unit budget by 25% through innovative solutions and strategic cost-saving measures.
- Introduced digital license issuance by using Mersal, enhancing sustainability and customer satisfaction.
- Played a crucial role in setting regulations and guidelines, gathering stakeholder input.
- Implemented successful digital transformation initiatives, reducing document printing and receipt book usage.
Voluntary Participation
- Led team of 15-20 volunteers to organize the audience and implement crowd control measures at Al Ain matches.
- Led teams of 40-60 volunteers, managing logistics and administrative arrangements for Ramadan MAAN 2.
- Assisted in organizing various events during Ramadan MAAN 2.
- Participated in a blood donation campaign.
- Contributed as a volunteer during Ramadan MAAN 1.
- Organized Data Sheets & Coordination for the Sheikh Salem bin Rakad Al Ameri Campaign.
Timeline
ILETS - 6.5
2022-10
BBA - Bachelor of Human Resources
Liwa College
2022.09 - Current
Senior Retail Sales Representative
National Health Insurance Company, Daman
2015.04 - 2017.05
Retail Sales Representative
National Health Insurance Company, Daman
2013.04 - 2015.03
High School Diploma -
Liwa International School
2009.09 - 2010.05
Licensing Executive
Department of Culture and Tourism - Abu Dhabi
2 2022 - Current
Licensing Assistant Executive
Department of Tourism Culture and Tourism - Abu Dhabi
5 2017 - 2 2022
ICDL
Time management for Personal & Professional Productivity
Intermediate Excel
Managing Sales Accounts
Write Professional Emails in English
Digital Transformation
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