Mohammed Asad
Banking & Techonology Manager
Dubai
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Technology Manager
Halo Interiors LLC
02.2024 - Current
- Established a culture of continuous improvement within the IT department by encouraging innovation, collaboration, and professional development.
- Maintained secure computing environment through implementation of robust cybersecurity measures and employee education programs.
- Championed best practices for project management methodologies within the organization leading to improved project outcomes.
- Enhanced communication among departments by developing internal communication tools and platforms.
- Optimized IT infrastructure by consolidating systems and leveraging cloud-based resources where appropriate.
- Improved network performance with proactive monitoring tools that detected potential problems before they escalated into downtime events.
- Developed high-performing teams through effective hiring, training, and performance management.
- Ensured smooth integration of new acquisitions into existing technology infrastructure with minimal disruption to daily operations.
- Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.
- Achieved cost savings in IT operations through process improvements and resource optimization strategies.
- Supported company growth initiatives by scaling up IT infrastructure to meet increasing demands on resources.
- Improved overall technology efficiency by implementing streamlined processes and system upgrades.
- Reduced IT support tickets by proactively addressing common issues and providing user training.
- Created customized technology solutions tailored to the unique needs of various departments within the organization.
- Collaborated with cross-functional teams to identify technology needs and develop innovative solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Presented business leaders with ROI estimations to drive project planning.
Senior Banking Affairs Officer
Binladin Contracting Group LLC
06.2022 - 12.2023
- Creating Daily, Weekly & Monthly Financial Reports using MS Power BI and MS Excel
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Maintaining relationships with Banks
- Handling issuance of Letter of Credit
- Handling issuance of Letter of Guarantee for Projects
- Financial Data Analysis
- Arranging Funded & Non-Funded Facilities for Upcoming & Ongoing Projects
- LC & LG Discounting
- Handling Project related Payments and Certification
- Maintaining Project accounts at Banks
- Resolved problems, improved operations and provided exceptional service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Customer Service & Sales Manager
Cricket Wireless
01.2020 - 08.2021
- Manage online communication networks (Facebook, website) and build database by consumer
- Expand brand awareness by distributing content through social media accounts, specifically LinkedIn
- Redesign and improve social media marketing practices for store through Facebook advertisement and creative posts
- Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones
- Contacting potential clients and creating rapport by networking, cold calling, using referrals
- Updating databases and using customer relationship management (CRM) system
- Perform research on overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to customers on delinquent payments
- Handle tasks of reviewing claims denied for payment and underpaid claims
- Perform responsibilities of coordinating collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
- Handle customer inquiries regarding account status as well as research customer’s accounts thoroughly and document appropriately
- Responsible for maintaining information regarding collection activity of account accurately into billing system
- Perform tasks of updating recurring issues to collection team leader
- Perform responsibilities of arranging installment plans with debt management agencies
- To audit number of calls given by client on daily basis
- Record feedback and to let Customer service rep know about his/her areas of improvements.
- Built strong relationships with field operations team to support business development opportunities and improve service
- Managed customer service effectiveness by monitoring performance and assessing metrics
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Cross-trained and provided backup support for organizational leadership
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Senior Admin - Banking Affairs
Binladin Contracting Group LLC
06.2013 - 12.2019
- Financial Analysis & Planning
- Client Service Management
- LC & LG management
- Managing Financial transactions
- Maintaining log of Bank accounts and funds transfer
- Involved in preparing and delivering capital expenditure plans
- Logging, investigating and resolving issues related to bank accounts
- Identifying and promoting cost-reducing measures
- Supporting Management Officers as required
- MIS Reporting
- Reconciliation of Bank accounts
- Maintenance of old debt accounts
- Train other Finance Assistants with new areas of work
- Filing, archiving of invoices, statements and correspondence
- General Accounting
IT Support Officer
Bin Ladin Contracting Group LLC
05.2012 - 05.2013
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
Education
Master of Science - Information Systems Management
University of Mary Hardin
Texas, United States Of America 04.2020 - 04.2021
MBA - Information Technology
Charisma University
Dubai, UAE 01.2016 - 04.2017
BBA - Finance
University Of Calicut
Dubai, UAE 04.2012 - 04.2015
Skills
Timeline
Technology Manager
Halo Interiors LLC
02.2024 - Current
Senior Banking Affairs Officer
Binladin Contracting Group LLC
06.2022 - 12.2023
Master of Science - Information Systems Management
University of Mary Hardin
04.2020 - 04.2021
Customer Service & Sales Manager
Cricket Wireless
01.2020 - 08.2021
MBA - Information Technology
Charisma University
01.2016 - 04.2017
Senior Admin - Banking Affairs
Binladin Contracting Group LLC
06.2013 - 12.2019
IT Support Officer
Bin Ladin Contracting Group LLC
05.2012 - 05.2013
BBA - Finance
University Of Calicut
04.2012 - 04.2015
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