Reliable and upbeat Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Shop Assistant
HILITE BUILDING MATERIALS TRADING
11.2024 - Current
Assisted customers with product selection, providing personalized service that improved repeat visits.
Handled cash, card, and digital transactions with 100% accuracy, balancing the register daily.
Restocked shelves, organized displays, and rotated stock to maintain product availability.
Supported store promotions, contributing to a 10–15% increase in sales during campaigns.
Resolved customer complaints politely and effectively, helping maintain high satisfaction ratings.
Monitored inventory and reported shortages, reducing stockouts and delays.
Collaborated with team members to consistently meet and exceed daily sales targets.
Maintained store cleanliness and compliance with safety standards, creating a welcoming environment.
Managed inventory levels, conducting regular stock checks to maintain availability of materials.
Completed daily tasks accurately and on-time to support shop needs.
General Manager
DONER GRILLS
08.2023 - 09.2024
Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational Shop Assistant.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Manager
CHICKOS FRIED CHICKEN
06.2022 - 08.2023
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Assistant Manager – Account
Masco Motors
04.2019 - 03.2020
Implemented cost-saving measures through careful monitoring of expenses, leading to improved profitability.
Developed comprehensive financial reports for presentation at board meetings, providing valuable insights into company performance.
Mentored junior staff members, fostering professional development and enhancing overall team performance.
Enhanced budgetary control with timely and accurate financial analysis for management decision-making.
Education
B.com - Business
Calicut University
Parappanagadi
04-2017
Skills
Pet pooja
Dart retail solution
Tally
Microsoft Excel
Microsoft Power point
Microsoft Word
Customer service
Inventory management
Relationship building
Leadership Quality
Communication Skills
Creative
Decision Making
Hard Work
Punctuality
Languages
English
Hindi
Malayalam
Disclaimer
I hereby declare that the above mentioned particulars are true to be the best of my knowledge and belief. I shall work to best of my abilities and try to live up to the company expectation. Ahad K
Business Development Executive at HERCULES International Building Materials TradingBusiness Development Executive at HERCULES International Building Materials Trading