Mohammed Ashique

• Supervise and lead a team of staff, including facilitators, concessions, and support personnel.

• Provide support to ensure staff members meet performance standards and deliver exceptional customer service.
• Ensure the safe and efficient operation of rides, attractions, and facilities.
• Monitor queue lines and crowd control to minimize guest wait times and congestion.
• Respond promptly and effectively to incidents and emergencies.
• Maintain a high standard of guest satisfaction by addressing guest concerns, resolving issues, and fostering a welcoming and fun atmosphere.
• Implement and enhance the overall guest experience, including cleanliness, entertainment, and service quality.
• Ensure strict adherence to safety regulations, policies, and procedures for all staff and guests.

• Conduct safety inspections and audits, and report any safety concerns to the appropriate authorities.

• Exceeded company target by 18% by promptly handling a team of 12 customer service representatives ensuring that customers were provided with accurate information in a timely and courteous manner
• Monitoring chats, calls, and workflow and ensuring team KPIs are met
• Accomplished a 95% customer satisfaction rate by delivering excellent customer service via chat and call with the accurate processing of orders, communication, and coordination with other departments to resolve inquiries
• Taking ownership of escalated issues of customers to facilitate the best solutions to retain customer loyalty
• Handling outbound telemarketing and providing excellent client service
• Possess Team skills and strong relationship building skills

• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
• Successfully increased first-call resolution by 40% by answering an average of 60 calls per day, ensuring that all customer's needs were met in a timely and professional manner
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Gets feedback from customers concerning their experience using the company's computer or other products.

• Overstretched sales by 20% by maintaining advanced products and service knowledge and quickly assessing customer needs online
• Write and edit product content that will be published on Ecommerce websites/portals
• Be a subject matter expert to assigned product categories
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance
• Work closely with different internal teams (product management, graphics, sales) to provide updated content that will be shared across e-commerce platforms
• Provide support in other areas of media marketing, PPC, email marketing, SEO, keyword research, google analytics, and paid social media.