MOHAMMED AZAM
Dubai,971
Summary
A highly skilled professional with expertise in operating systems, including Windows 2000, 2010, and Vista, complemented by proficiency in MS Office applications such as Excel, Word, PowerPoint, and Outlook. Demonstrates advanced capabilities in AutoCAD (2D and 3D) and possesses strong communication skills alongside a proven ability to work under pressure. Known for exceptional convincing power and resilience to stress, with a goal-oriented approach that drives results. Adept at sales techniques and proactive engagement, ensuring effective customer relationships. Career aspirations include leveraging these competencies to achieve outstanding results in challenging environments.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
Work history
Call Center Operator
EMIRATES GROUP-TRANSGUARD GROUP LLC
Dubai
2021.01 - 2026.06
- Reporting HSE-Incidents (Emergency, Non-Emergency)
- Administration of clients’ special requests via email, calls to maintain smooth operations.
- Supporting operations manager and supervisors regarding work coordination in terms of generating reports, updating database.
- Monitoring escalations from clients.
- Logging special requests from corporate clients regarding FM operations and timely coordination with respective team.
- Employee profiling (cross departmental experience) Raising any health and safety issues of employees.
- Vehicle Logging complaints about Emirates Group regarding CCTV/Access Control.
- Assisting Banks IT in logging tickets from 200-300 tickets day Handling Welfare Calls daily, HQ and site-based staff both. Logging ICT related complains, around 10-20 calls per day.
- Assist supervisor in handling daily operations on Reports and logging of incidents of all nature that occur within company.
- Monitoring of real-time automated applications deployed to perform specific tasks.
- Logging service requests from clients in ServiceNow and updating Oracle.
- Responding to emails from clients for new requests, queries, and concerns. Extracting & sharing daily service reports from ServiceNow system for multiple contracts.
- Responsible for monitoring various company.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bank Reporter
EMIRATES GROUP-TRANSGUARD GROUP LLC
Dubai
2016.10 - 2021.01
- Handling corporate customer account transactions.
- Cross checking of accounts & make sure deposits without failure.
- Producing customer wise reports for bank and customer.
- Making consolidate reports of corporate customers.
- Co-ordination with customers & banks to avoid delay in Transactions.
- Handling over 500 million cash transaction per day.
- Make sure the delivery of consolidate reports on time.
- Adding new customer accounts in inventory software.
- Make backup of all transaction details to use in future.
- Assisting Bank coordinators for customer enquiries.
- Maintaining stock of Cash management Centre.
Cash Preparation Staff
EMIRATES GROUP-TRANSGUARD GROUP LLC
Dubai
2014.05 - 2016.10
- Handling Bulk amount of cash daily (corporate customers).
- Foreign currency processing.
- Counterfeit notes identifying.
- Evaluation of cahier Performance and reporting to supervisor.
- Maintaining stock of Cash management Centre.
- Preparation of cash for proccing on cash processing machine.
Sales Representative
PEPSICO INDIA SALE REPRESENTATIVE
2009.02 - 2013.09
- Daily wise Order Booking.
- Resolving all complaints of customer to retain customer and reputation.
- Daily sales reports to Distributer.
Education
Board Of Intermediate - Vocational Course Construction Tech
GOVT JUNIOR COLLEGE
HyderabadBoard Of Secondary - Matriculation
MARYS HIGH SCHOOL
HyderabadSkills
- Operating system-Windows 2000,2010, Vista
- MS office (MS excel, Word, Power point, Outlook)
- Auto Cad (2D,3D)
- Have ability to take initiative as per condition
- Good communications skills
- Have an experience to work under pressure
- Having good convincing power
- Keyboard typing speed
- Data entry proficiency
- Customer relationship
- Resilient to stress
- Goal orientated approach
- Result-Driven mindset
- Sales techniques understanding
- Proactive engagement
Timeline
Call Center Operator
EMIRATES GROUP-TRANSGUARD GROUP LLC
2021.01 - 2026.06
Bank Reporter
EMIRATES GROUP-TRANSGUARD GROUP LLC
2016.10 - 2021.01
Cash Preparation Staff
EMIRATES GROUP-TRANSGUARD GROUP LLC
2014.05 - 2016.10
Sales Representative
PEPSICO INDIA SALE REPRESENTATIVE
2009.02 - 2013.09
Board Of Secondary - Matriculation
MARYS HIGH SCHOOL
Board Of Intermediate - Vocational Course Construction Tech
GOVT JUNIOR COLLEGE