Mohammed Azaruddin

• Began as a Waiter, delivering exceptional dining experiences and maintaining high service standards. Promoted to Guest Service Agent in recognition of outstanding performance and adaptability.
• Welcomed guests warmly, ensuring exceptional first impressions and 5-star service excellence.
• Managed reservations, waitlists, and seating efficiently to optimize operations and reduce wait times.
• Skillfully resolved guest concerns with tact and empathy, fostering loyalty and satisfaction in high-pressure situations.
• Assisted as a Cashier, efficiently processing transactions and managing accurate billing using advanced POS systems.
•Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
•Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
•Managed guest feedback effectively, implementing necessary changes for continuous improvement.

• Delivered outstanding customer service, addressing inquiries, resolving issues, and ensuring satisfaction in a fast-paced environment.

• Boosted revenue by 20% through targeted upselling and cross-selling, leveraging expert knowledge of products and services.

• Managed reservations, payments, and account setups with efficiency, maintaining operational excellence.

• Handled customer complaints empathetically, improving retention and fostering loyalty.

• Utilized CRM systems to manage profiles, track interactions, and deliver seamless service experiences.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Welcomed guests warmly and professionally, ensuring a memorable and exceptional dining experience.

• Managed reservations, waitlists, and seating arrangements efficiently to minimize wait times and optimize table turnover.

• Coordinated with the kitchen and service staff to ensure timely and smooth service in line with Taj Hotel’s 5-star standards.

• Utilized advanced POS systems to streamline order processing, accurately manage transactions, and ensure quick service delivery.

• Assisted in setting up and maintaining the restaurant floor, ensuring all areas were clean, stocked, and prepared for service.

• Provided menu recommendations and answered guest inquiries regarding food, beverages, and dietary requirements, enhancing guest satisfaction.

• Ensured health and safety standards were upheld, maintaining cleanliness and hygiene in all dining areas.

• Collaborated with management and team members to maintain the highest standards of service and resolve guest complaints or issues promptly.

• Gained hands-on experience in Food & Beverage Production, assisting in food preparation and ensuring quality control in line with hotel standards.

• Worked in Food & Beverage Service, managing guest orders, providing menu recommendations, and ensuring a smooth dining experience.

• Supported the Front Office team, assisting with guest check-ins, check-outs, and handling inquiries to provide excellent customer service.

• Assisted in Housekeeping, ensuring rooms and public areas were maintained to the highest cleanliness standards, contributing to guest satisfaction.

• Coordinated with all departments to ensure seamless operations and guest satisfaction across the hotel.