Mohammed Azharuddin

Dynamic and results-driven Customer Service & Supply Chain Manager with 18 years of comprehensive experience in the FMCG and F&B distribution industry, including direct involvement in HoReCa operations. Proven expertise in managing end-to-end foodservice logistics, frozen and ambient product handling, and delivering exceptional service to high-demand clients such as Lavazza and leading hospitality groups.

Experienced in leading digital transformation initiatives that eliminate manual inefficiencies, minimize errors, and enhance operational accuracy. Adept at implementing cost optimization strategies, streamlining LPO processing, and leveraging Oracle ERP and WMS systems to drive data-informed decisions and improve delivery performance.

Skilled in cold chain management, route planning, warehouse coordination, and product lifecycle oversight across diverse food and beverage SKUs. Demonstrated leadership in mentoring cross-functional teams, improving service KPIs, and collaborating with trade marketing, sales, and warehouse units to strengthen supply chain operations. Trusted partner in maintaining food safety compliance, shelf-life integrity, and high customer satisfaction across UAE’s competitive F&B sector

• Saved the company approximately $3 million by identifying and clearing near-expiry products, leveraging strong contacts with key customers and executing proactive inventory clearance strategies.
• Supervised and managed a team of 16 staff members, ensuring smooth daily operations and alignment with broader business objectives.
• Collaborated with a cross-functional team of five to successfully implement the Doxtre–Oracle integration project, digitizing manual processes and increasing efficiency.
• Resolved product issues through direct consumer testing, which enhanced product acceptance and reduced customer complaints.
• Reduced operational expenses by optimizing GRV processes, streamlining route planning, and improving delivery scheduling across multiple branches.
• Maintained high service levels by documenting and resolving daily operational issues, resulting in enhanced process accuracy and consistency.

Operations management