Mohammed Bappaithotte
Dubai
Summary
Accomplished Laundry Supervisor with a proven track record at Bright Touch Laundry, enhancing operational efficiency and team performance. Expert in chemical handling and staff evaluations, I significantly improved service quality and compliance with health standards. Skilled in fostering a productive work environment, my leadership resulted in a notable increase in customer satisfaction.
Overview
36
36
years of professional experience
Work History
Laundry Supervisor
Bright Touch Laundry
11.2023 - Current
- Supervise daily laundry operations and staff.
- Ensure all laundry processes meet quality and hygiene standards.
- Coordinate with other departments to meet laundry needs.
- Monitor and maintain inventory levels of laundry supplies.
- Order supplies and manage budget effectively.
- Train new staff and conduct performance evaluations.
- Address and resolve any issues in laundry operations.
- Maintain and ensure proper functioning of laundry equipment.
- Implement cost-saving measures without compromising quality.
- Ensure compliance with health and safety regulations.
- Develop and update laundry procedures and protocols.
- Monitor and report on laundry performance metrics.
- Handle customer complaints and feedback professionally.
- Schedule and manage staff shifts and workloads.
- Conduct regular inspections of laundry facilities.
- Maintain accurate records of laundry operations.
- Collaborate with management to improve services.
- Ensure timely delivery of clean laundry to departments.
- Promote a positive and productive work environment.
- Stay updated on industry trends and best practices.
Laundry Supervisor
Sangeet Laundry
08.1988 - 07.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
High School Diploma -
GHS Uppal
Kerala04.1987
Skills
- Chemical Handling
- Stain Removal
- Health and safety
- Waste Management
- Scheduling Staff
- Staff evaluations
- Cleaning practices
- Folding clean laundry
- Expense Tracking
- Cleaning techniques
- Sorting and washing laundry
Languages
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
English
Elementary (A2)
Additional Information
Passport No :- T7885389
Timeline
Laundry Supervisor
Bright Touch Laundry
11.2023 - Current
Laundry Supervisor
Sangeet Laundry
08.1988 - 07.2023
High School Diploma -
GHS Uppal
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