MOHAMMED BASITH SAYYID
Dubai
Summary
Experienced and results-driven Telecommunication Store Manager, Team Leader, and Floor Manager with over 7 years of proven success in managing retail operations, leading teams, and driving sales in the telecom industry. Skilled at delivering exceptional customer service, optimizing store performance, and coaching high-performing teams. Strong in telecom solutions including broadband, mobile, cloud services, and VoIP. Proven ability to exceed revenue goals and maintain operational excellence in customer-centric environments.
Overview
7
7
years of professional experience
Work History
Team Leader
Ooredoo Telecommunication and Ooredoo Money
01.2022 - 01.2025
- Trained team members on telecom systems and customer service protocols.
- Led sales team to exceed performance targets.
- Mentored representatives to enhance sales skills and customer engagement.
- Managed key client relationships to foster loyalty and long-term success.
- Applied deep knowledge of broadband, mobile, cloud, and VoIP services.
Floor Manager
Al Abeer Medical Center
01.2021 - 12.2021
- Supervised staff and delegated daily operational tasks.
- Trained and onboarded new employees.
- Managed performance reviews and provided ongoing feedback.
- Ensured compliance with safety, cleanliness, and quality standards.
- Reported daily operations to upper management.
Store Manager
Ooredoo Telecommunication and Ooredoo Money
01.2018 - 12.2020
- Trained team members on telecom systems and customer service protocols.
- Led sales team to exceed performance targets.
- Mentored representatives to enhance sales skills and customer engagement.
- Managed key client relationships to foster loyalty and long-term success.
- Applied deep knowledge of broadband, mobile, cloud, and VoIP services.
Education
Bachelor of Commerce -
Bharathiar University
India01.2018
Diploma in Logistics and Supply Chain -
GIIMS
Kochi, India01.2017
PUC & HS – CBSE -
Apsara Public School
India01.2015
Skills
- Telecom Retail Operations
- Team Leadership
- Customer Service Management
- Sales Target Achievement
- Inventory Control
- Product Knowledge Training
- Team Coaching & Mentorship
- CRM & Client Relations
- Modern Trade & Visual Merchandising
- Cloud & VoIP Services Knowledge
<Enter your own>
Driving License: Yes (UAE)
Languages
- English (Fluent)
- Hindi (Fluent)
- Malayalam (Fluent)
- Tamil (Fluent)
Availability
Immediate
Visa Status
Visit Visa
Languages
Hindi, Malayalam
First Language
English
Beginner
A1
Timeline
Team Leader
Ooredoo Telecommunication and Ooredoo Money
01.2022 - 01.2025
Floor Manager
Al Abeer Medical Center
01.2021 - 12.2021
Store Manager
Ooredoo Telecommunication and Ooredoo Money
01.2018 - 12.2020
Bachelor of Commerce -
Bharathiar University
Diploma in Logistics and Supply Chain -
GIIMS
PUC & HS – CBSE -
Apsara Public School
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