MOHAMMED BILAL
Dubai
Summary
Aspiring business leader with a background in computer science engineering and a current MBA focus on leadership. Adept at driving strategic growth, leveraging technical expertise, teamwork, and strong communication skills. Proven experience in project development, customer service, and innovative solutions like speech emotion recognition and blockchain applications.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
NextEducation
04.2024 - 09.2024
- Handled customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions
- Coordinated with sales, marketing, and product teams to deliver enhanced customer support and improve user experience
- Identified and escalated critical issues to senior management, leading to a 20% improvement in response times for major issues
- Consistently maintained high customer satisfaction ratings by providing tailored support and ensuring issue resolution
- Assisted in creating a knowledge base, reducing repetitive inquiries by 30% and improving customer service response times
- Provided product feedback from customer insights, contributing to continuous improvements and feature enhancements
System Analyst
GN Technological Services
09.2022 - 10.2023
- Analyzed and documented system requirements, ensuring alignment with business objectives
- Collaborated with cross-functional teams to identify and implement software solutions for enhanced system performance
- Provided troubleshooting and support for software applications, achieving a 95% resolution rate independently to ensure operational continuity
- Conducted regular data analysis and reporting, contributing to informed decision-making and process improvement
- Developed and optimized workflows, reducing system processing time by 15%
- Delivered training sessions to staff on new system functionalities, improving overall user experience and efficiency
- Created technical documentation and user guides, streamlining support processes and enhancing knowledge transfer
Education
Masters - MBA Leadership
BATH SPA UNIVERSITY
Ras al khaimah, UAE11.2024
B.Tech - Computer Science Engineering
Jodhpur National University
09.2022
Skills
- Python
- HTML
- SQL
- Excel
- PowerPoint
- Customer Service
- Problem-solving
- Collaboration
- Communication
- Project Management
References
Available upon request.
Timeline
Customer Support Executive
NextEducation
04.2024 - 09.2024
System Analyst
GN Technological Services
09.2022 - 10.2023
Masters - MBA Leadership
BATH SPA UNIVERSITY
B.Tech - Computer Science Engineering
Jodhpur National University