Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOHAMMED BILBISI

Abu Dhabi

Summary

Friendly Call Agent handles fast-paced call center settings. Offering excellence communication and solutions abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Data Entry & Call Center Agent

Al Khwarizmi University
06.2023 - 09.2023
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met targets through attention to detail and good communication skills.
  • Reduced average handle time and quick problem-solving capabilities.

Medical Volunteer

SEHA
03.2021 - 09.2021
  • Support in patient registration
  • Improved patient comfort by support effective and speed registration.
  • Assisted medical professionals with the timely administration of walk patients and procedure guidance.
  • Collecting fees for the COVID medical examination.
  • Educated patients on preventative measures on COVID.

Education

Business Management

Al Khwarizmi College
Abu Dhabi
12.2023

Skills

  • Customer communications
  • Resolving issues
  • Interpersonal Skills
  • Documentation And Reporting
  • Complaint resolution
  • Data Gathering
  • Quality Control
  • Issue Resolution
  • Data Entry

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Data Entry & Call Center Agent

Al Khwarizmi University
06.2023 - 09.2023

Medical Volunteer

SEHA
03.2021 - 09.2021

Business Management

Al Khwarizmi College

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MOHAMMED BILBISI