Mohammed Chanar
Dubai,UAE
Summary
Dynamic and results-driven retail professional with over 10 years of experience in luxury retail, specializing in customer relationship management , sales performance , and team leadership . Proven track record of exceeding sales targets, including consistently achieving individual sales goals, contributing to store-wide revenue, and driving client retention . Adept at fostering long-term business relationships with VIP clients, generating significant contributions to annual sales. Recognized for visual merchandising expertise, operational efficiency, and creating exceptional customer experiences in premium retail environments. Strong communicator with proficiency in Microsoft Office Suite , Excel , and CRM tools , supporting data-driven decisions and reporting. Passionate about maintaining high standards of service and visual presentation while ensuring smooth store operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store supervisor
Swarovski - Chalhoub Group
Dubai, United Arab Emirates
07.2023 - Current
- Supervise daily operations to deliver a premium customer experience in line with Swarovski luxury retail standards.
- Lead and motivate a team of 6 sales associates to exceed performance goals and ensure service excellence.
- Successfully overachieved store sales targets by 5.3% , contributing to overall regional performance.
- Boosted customer retention rate by 35% through personalized service, follow-ups, and loyalty initiatives.
- Increased clienteling sales by 20% , enhancing long-term customer relationships and average transaction value.
- Collected and analyzed customer data with 78% accuracy , helping identify sales trends and improve decision-making.
- Ensured high merchandising standards and visual presentation aligned with brand guidelines.
- Resolved customer concerns with professionalism, driving satisfaction and repeat business.
- Supported recruitment, training, and performance development of new and existing staff.
- Collaborated with Store Manager on localized marketing efforts and event planning to drive foot traffic and brand engagement.
- Delivered clear and concise sales and operational reports to upper management for strategic planning.
Senior Fashion Consultant
Swarovski - Chalhoub Group
Dubai, United Arab Emirates
08.2018 - 06.2023
- Consistently achieved individual monthly sales targets, contributing 27% to the overall store revenue.
- Maintained a high customer retention rate by providing personalized styling advice and exceptional service.
- Built and nurtured long-term business relationships with VIP clients, generating 12% of individual annual sales target.
- Recognized as one of the Top 10 Best Sellers in the region for 4 consecutive years.
- Supported overall store operations, including visual merchandising (VM) , inventory management, and daily team coordination.
- Played a key role in maintaining accurate stock levels and executing smooth stock replenishment.
- Ensured brand representation through high standards of visual presentation and styling displays.
- Acted as a communication bridge between team members and management to support store alignment and performance goals.
- Provided guidance and mentorship to junior team members to enhance service quality and product knowledge.
Education
Diploma - Level One Career Advance
Chalhoub University
United Arab Emirates 02.2023 - 05.2023
Diploma - CRVQ
Chalhoub University
United Arab Emirates 02.2021 - 05.2021
Skills
- Luxury Retail Sales
- Clienteling
- Customer Retention
- Sales Target Achievement
- Visual Merchandising (VM)
- Team Leadership
- Staff Training & Coaching
- Inventory Management
- Communication Skills
- CRM Systems
- Product Knowledge
- Microsoft Office
- Data Entry & Reporting
- Point of Sale
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Languages
English
Fluent
Arabic
Native
Russian
Beginner
Affiliations
- Artificial Intelligence & Technology
- Football
Accomplishments
2019 Austria trip winner
2020 Reward the employee of the year
2021 Crystal Club Winner
2022 Crystal Club Winner
2023 Austria trip winner
Certification
UAE Driving License
References
References available upon request.
Timeline
Store supervisor
Swarovski - Chalhoub Group
07.2023 - Current
Diploma - Level One Career Advance
Chalhoub University
02.2023 - 05.2023
Diploma - CRVQ
Chalhoub University
02.2021 - 05.2021
Senior Fashion Consultant
Swarovski - Chalhoub Group
08.2018 - 06.2023
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