Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic
MOHAMMED ELHAWARY

MOHAMMED ELHAWARY

DUBAI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with more than 12th years of hospitality experience

Overview

4
4
years of professional experience

Work History

Guest Relations Agent

Westminster Properties
04.2022 - 09.2023
  • Anticipated and attentively handled guest needs or concerns.
  • Compiled feedback to help management improve guest relations policies and prevent common conflicts.
  • Updated system of government ,communities managements via email and portal.
  • Coordinated schedules and set appointments for guests and staff.
  • Typed up professional business correspondence, reports and other documents.
  • Assisted office as a PRO
  • Managed the storage items by reports,coordinating with different suppliers to deliver on time all amenity supplies
  • Facilitated and coordinated transportation services for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed check-in and check-out procedures for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Contacted previous guests and potential visitors via email with information.
  • Leaded house keeping team according reservation opportunity.

Outdoor Sales Representative

ENTEGRA FACILITIES MANAGEMENT
12.2019 - 03.2022
  • Worked outdoors in weather conditions to care for different sites and serve customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Completed opening, closing, and shift change tasks
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Communicated with customers and team members to solve problems.
  • Trained, mentored, and developed with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained clean and organized areas to uphold standards.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Dropping off and picking up technicians team through different locations

Education

Tourism And Hotels

Communcations Insitute
ALEXANDRIA, EGYPT
06.2014

Skills

  • Sightseeing Tours
  • International Regulations
  • Item Pickup and Delivery
  • Calendar and Scheduling Software
  • Hotel Operations
  • Reservation Management
  • Daily Reports
  • Payment Method
  • Microsoft office, Word
  • UAE driving license
  • Flexible for duty times

Hobbies

Football 

Camping

Traveling

Social media

News

Family time

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Guest Relations Agent

Westminster Properties
04.2022 - 09.2023

Outdoor Sales Representative

ENTEGRA FACILITIES MANAGEMENT
12.2019 - 03.2022

Tourism And Hotels

Communcations Insitute

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MOHAMMED ELHAWARY