Mohammed Elmarzoug
Dubai,UAE
Summary
8+ years experienced IT technical support professional with various sales systems (Route track _ XTEL sales master one touch SM1), dedicated and tactful customer service representative with significant knowledge and problems solving skills . Offering an exceptional ability to work under high pressure. Committed to quality performance with an ability to learn a new procedure. Flexible, positive and responsive to change. Self-motivated with the ability to communicate at all the levels.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Storekeeper
Dreamland Aqua Park
Umm Al Quwain , UAE
12.2023 - 02.2024
- Maintain the store and warehouse of the company as per the set standards.
- Manage stock by keeping a record of inventory and ordering the required replacement items, and making new product purchases as requirements.
- Record and maintain in inventory database about the details of items received and items issued to concern persons in organization.
- Prepare stock in / out activity in store on daily basis and ensure that stock will not run out of stock. Also, request for a purchase requisition to the procurement manager if the stock are out of stock.
- Follow up with the suppliers on purchased material and ensure that the items received are as per the purchase order(PO).
Technical Support Engineer
Coca Cola/Dal Food Company
Khartoum, Sudan
05.2018 - 11.2023
- Prepare device, depots configuration, and follow up successful Data download process to the respective devices.
- Updating prices on system, correcting invoices and creates sales reports.
- Using help desk system and managing tickets process and power full reports that help on service delivery.
- Create new user to access the SM1 system ( Mangers, Sales supervisor, settlement accountants, checkers ) that add new salesman and link him to his own route.
- Also insert the customer on the system with specific classification and separate them by routes, week and day.
- Troubleshooting devices, guiding users and training new users (25 manager, 47 supervisors, 360 salesmen, 60 pre- sales,45 checkers, trade marketing & merchandise section, finance section and warehouse section).
Warehouse Foreman
Coca Cola/Dal Food Company
Khartoum, Sudan
05.2017 - 05.2018
- Increased revenue by upselling and recommending products.
- Oversaw daily operations to achieve high productivity levels.
- Generated Key Performance Indicator reporting to drive better performance.
- Handled high volume calls to address customer inquiries and concerns.
Team Leader EDS Project
Coca Cola/Dal Food Company
Khartoum, Suadan
10.2016 - 05.2017
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Followed opening, closing and shift changeover procedures for seamless operations.
Education
Bachelor of Engineering - Electrical Engineering (Control System)
Academy Of Engineering & Medical Science
Khartoum-Sudan 10.2010 - 10.2016
Skills
- Sales System
- Clear Communication
- Team Work
- Customer Care
- Product knowledge
- Time management
- Positivity
- Up selling
- Interpersonal skills
- Microsoft Excel
- Team-orientated
- Hiring and training
- Flexible schedule
- Employee training
- Customer service
- Commission sales
Languages
Arabic
Native
English
Upper intermediate
Timeline
Storekeeper
Dreamland Aqua Park
12.2023 - 02.2024
Technical Support Engineer
Coca Cola/Dal Food Company
05.2018 - 11.2023
Warehouse Foreman
Coca Cola/Dal Food Company
05.2017 - 05.2018
Team Leader EDS Project
Coca Cola/Dal Food Company
10.2016 - 05.2017
Bachelor of Engineering - Electrical Engineering (Control System)
Academy Of Engineering & Medical Science
10.2010 - 10.2016
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