MOHAMMED ELSHARAWY
Dubai,United Arab Emirates
Summary
Qualified Restaurant Manager with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Confident with successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Restaurant Manager
Zou Zou Turkish&Lebanese Cuisine Dubai Mall
Dubai , U.A.E
2021.12 - Current
- Handle customer complaints or concerns promptly and professionally, finding appropriate solutions to enhance guest satisfaction.
- Identify variances, trends, and areas for improvement, and develop action plans to achieve financial objectives.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return )
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Observed HACCP procedures for compliant food safety standards.
- Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
- Increased sales by upselling and recommending services and products to customers.
Restaurant Manager
Munchies Restaurant & Cafe ( smoked meat )
Alexandria , EGYPT
2019.04 - 2021.10
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Built loyal customer base by creating welcoming environment with top quality service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Monitor payroll, cash handling, and other financial processes to ensure accuracy and compliance.
- Provide ongoing training and coaching to develop staff skills, enhance performance, and foster a positive work environment.
- Increased brisket steak sales by 40% by assisting strategic design of sales floor
- Answered +50 telephone calls per day with professionalism.
Supervisor
Tejano's Grill House American ,Steakhouse , BBQ
Sharm Elsheikh , EGYPT
2017.06 - 2019.03
- Displayed a swift ability to address staffing issues, contributing to a harmonious work environment, and actively participated in arranging captivating furniture presentations within the store
- Collaborated closely with the store owner to formulate and implement effective sales strategies that enhanced business performance
- Exhibited a strong financial acumen by developing budgets that resulted in a notable 15% reduction in operating costs, contributing to the store's profitability
- Strategically forecast kitchenware and equipment needs, promptly placing orders when required
- Efficiently manage and maintain vendor contracts and invoices while supervising both kitchen and waitstaff, extending necessary support.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Supervisor leader
Bixi Leisure & Sport Equipment Dubai
Dubai
2016.04 - 2017.04
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Implemented company policies and legal guidelines.
- Arranged sale of used vehicles and negotiated highest possible price to recoup company costs.
- Sanitised working areas, equipment and uniforms to maintain good hygiene.
- Developed and implemented innovative growth strategies that increased sales by 30 %.
Sales manager
Sharm Safari TOURS .
Sharm ElSheikh , EGYPT
2012.02 - 2016.03
- Prospected and secured individual and group bookings for the hotel, aligning with annual Marketing Plan goals and strategies, in collaboration with the company's efforts
- Successfully achieved monthly and annual revenue targets, including conducting outside sales calls, prospecting calls, site inspections, and entertaining clients as outlined in the sales plan
- Produced monthly sales recaps, evaluating market achievements against the objectives set forth in the marketing plan
- Efficiently answered incoming phone calls from both agents and customers
- Set highest personal performance standards for self.
- Customized promotional strategies to meet needs of different clients, products and services.
- Planned daily operations to focus team efforts on current priorities.
Call Center Representative / Customer Service Agent
Paradise Inn Le Metropole Hotel Alexandria
Alexandria , EGYPT
2011.01 - 2012.02
- Handled customer queries focused on first-call resolution.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Updated customers on special offers and promotions for increased revenue.
- Reached out to established clients to follow up after sales and offer new products and services.
- Listened actively to offer accurate information and best solution to their needs.
- Shared informational brochures and details about policies to help guests make decisions.
Education
Ministry of Higher Eduction - Taxes and Insurance Division
Commercial Technical institute
EGYPT 2008.04 - 2011.06
Skills
- Leadership
- Customer service
- Problem-solving under pressure
- Attention to detail
- Strategic Planning
- Operations management
- Employee management
- Team development
Certification
- TSI Quality Services Person-in-Charge
- Award Coshh and Product Awareness Training
Languages
Arabic
Proficient (C2)
English
Advanced (C1)
Accomplishments
WHAT"S ON Award 2023
FAVOURITE MIDDLE EASTERN RESTAURANT
- Efficiently operated high volume restaurant with a combined staff of 100 culinary and restaurant professionals.
- Recognized as one of the top ten TURKISH Restaurant in a 40-store chain in theMiddle East
- Built and nurtured key client relationships to grow profit by 15%
Increased sales by 35% while reducing costs by 20% .
Timeline
Restaurant Manager
Zou Zou Turkish&Lebanese Cuisine Dubai Mall
2021.12 - Current
Restaurant Manager
Munchies Restaurant & Cafe ( smoked meat )
2019.04 - 2021.10
Supervisor
Tejano's Grill House American ,Steakhouse , BBQ
2017.06 - 2019.03
Supervisor leader
Bixi Leisure & Sport Equipment Dubai
2016.04 - 2017.04
Sales manager
Sharm Safari TOURS .
2012.02 - 2016.03
Call Center Representative / Customer Service Agent
Paradise Inn Le Metropole Hotel Alexandria
2011.01 - 2012.02
Ministry of Higher Eduction - Taxes and Insurance Division
Commercial Technical institute
2008.04 - 2011.06
- TSI Quality Services Person-in-Charge
- Award Coshh and Product Awareness Training
References
References available upon request.
References
References available upon request.
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