Mohammed Emara
Operations manager
Dubai
Summary
With extensive expertise in retail operations management, this professional has consistently identified new revenue opportunities, strategized operations, developed high-performing teams, entered untapped markets, and ultimately elevated businesses to the next level. Throughout their career, they have been recognized for outstanding accomplishments in expanding retail presence, increasing market share and profitability, enhancing brand awareness, managing customer relationships effectively, and successfully executing business plans to achieve organizational goals.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
4
4
Countries of experience
Work History
Operations Manager
Delivery Hero (Talabat UAE)
08.2021 - Current
- Company Overview: Talabat is one of delivery Hero global brands as Talabat the brand leader in food delivery service in the MENA
- Delivering hundreds of millions of food orders, grocery items and other products per year to customers in nine countries throughout the region
- In addition, our q-commerce concept, Talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
- Managing the daily dark store's operations and deliver the KPI on diverse levels
- Assist the top management in developing and executing expansion strategy effectively
- Setting up store layout planning, managing the implementation for the capacity and expansion's dark stores
- Monitoring the company resource's allocation with effective influence on P&L
- Leading tmart delivery operations and maintaining excellent customer/partner experience 24/7
- Taking ownership of communication/negotiation of UAE dark stores and other stakeholders
- Design new processes, optimize existing processes for smooth functioning of the vertical
- Establish and implement mechanisms to ensure cross-functional alignment
- Lead all tech, finance, operation-related matters of the dark stores and proactively collect feedback for corrective actions to make them scalable & traceable
- Coordinate country-level marketing and sales campaigns and provide weekly updates to country management on performance and expansion progress
- Talabat is one of delivery Hero global brands as Talabat the brand leader in food delivery service in the MENA
- Delivering hundreds of millions of food orders, grocery items and other products per year to customers in nine countries throughout the region
- In addition, our q-commerce concept, Talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
Store Operations Manager
Grandiose Supermarkets
02.2020 - 07.2021
- Company Overview: Since 2016 new emphasis on grocery health and freshness, aims to open 20 outlets by 2021
- Managing daily operational activities while achieving profitability, the maximum stress of CRM, and the best store presentation
- Improving sales and shrink rates through modifying members' practices and routine
- Keeping constant interaction with management, employees, and vendors to ensure the proper running of the business
- Building SOPs based on international best business practices and constant implementation
- Strengthening the daily operations process through optimizing daily evaluations
- Mentoring the operations team to enhance their capability and commitment to accomplishing business objectives
- Managing numerous store remodelling process in order to optimize sales opportunities and space efficiency
- Since 2016 new emphasis on grocery health and freshness, aims to open 20 outlets by 2021
Operations Manager (Supermarket format)
SPAR International
04.2017 - 03.2019
- Company Overview: SPAR is the world's leading voluntary food retail chain
- More than 12,000 stores in 48 countries on four continents
- Organized and orchestrated new store opening procedures, as well as actively managed key paths for successful delivery
- Improved the knowledge and expertise of 200+ operations team members in order to boost operational efficiency
- Spearheaded supermarket operations to ensure consistent achievement of KPIs and P&L objectives
- Planned and executed areas for improvement to ensure customers understand and receive the full Brand experience
- Developed SPAR brand, customer acquisition and retention plan, formed new supermarket business concept from scratch
- Enhanced store performance in terms of assets, stock level and operation's standards
- Delivered three retail stores in less than one year with full interactive hands-on training
- SPAR is the world's leading voluntary food retail chain
- More than 12,000 stores in 48 countries on four continents
Supermarket Manager
Al Meera Consumer Goods Co.
08.2013 - 06.2016
- Company Overview: The largest neighborhood retailer and leading supplier of FMCG, perishables, and general merchandise in Qatar (Operations of 75 stores)
- Managed daily store operations to ensure profitability and highest standards of customer service and store presentation
- Achieved excellence in the overall performance of the store Fresh, FMCG and HH Departments
- Improved performance of sales team by structure coaching to achieve and exceed sales targets
- Measured 'Customer Delight' quality level on an ongoing basis as an indicator of team performance for reward system
- Enhanced and update standard operating procedures to increase efficiency in business operations
- Played a pivotal role in the new store's opening CPA (2014 - 2016) and engaged in establishing 10 new supermarket stores
- Initiated talent pool concept and fulfilled supervisory positions by evaluating 200 internal candidates
- The largest neighborhood retailer and leading supplier of FMCG, perishables, and general merchandise in Qatar (Operations of 75 stores)
Hypermarket Manager
The Sultan Center TSC.
06.2008 - 07.2013
- Company Overview: One of largest independent retailer and leading supplier for supermarket items in the Middle East (Kuwait, Jordan, Oman, Lebanon and Bahrain)
- Anchored end-to-end Hypermarket operations with an exclusive responsibility for sales and profitability
- Managed diverse store formats up to 11,000 sqm with 200+ team members to achieve 160,000 USD average daily sales
- Owned accountabilities of inventory, loss prevention, payroll, risk management, daily cost control and presentation
- Achieved high standard of customer satisfaction by walking around approach and evolved SOP corporate committee
- Enhanced and controlled the implementation of the Merchandise Mix & Stock Rotations
- Achieved an excellent records (8% sales growth) towards meeting personal and location sales metrics
- One of largest independent retailer and leading supplier for supermarket items in the Middle East (Kuwait, Jordan, Oman, Lebanon and Bahrain)
Education
Master of Business Administration - MBA - International Business and Strategies
Cardiff Metropolitan University
Cardiff, Wales 06.2020 - 10.2021
Bachelor of Laws, LLB - Laws, Rights, economies and political sciences
Cairo University
09.1998 - 08.2002
Skills
Strategic Leadership
Data-Driven Decision Making
Comprehensive Listening
Strong Detail Orientation
Client-Centric Mindset
Team Development
Proficient in Multilingual Environments
Effective Communication
Profit-Oriented
Strategic Business Development
Collaborative Teamwork
Opportunity Generation Skills
Strategic Decision Making
Empowering Team Dynamics
Accomplishments
- Being a profitable q-commerce business, 09/01/22 - Present, Turnaround the bottom line from breakeven to profitable business and being one of the market leaders globally with Delivery Hero.
- Build new successful Business Units, 01/01/22 - 12/31/22, Being the operational lead for new business units and projects then handing them over to the permanent team (Expo-WGW).
- Accomplished Grandiose SOP, UAE, 03/01/20 - 03/31/21, Initiate and implement the SOP project for Grandiose supermarket.
- Evolved ONEX Brand Image, Qatar, 05/01/19 - 01/31/20, Established effective marketing approach from scratch.
- SPAR Brand Launching, Qatar, 10/01/17 - 10/31/18, Lunched SPAR brand by 3 stores in 12 months only.
- Turnaround strategy project, Kuwait, 11/01/16 - 03/31/17, Enhanced the store performance and assets by zero added cost.
- Ramadan Best Performance, Qatar, 06/01/14 - 07/31/14, Achieved exceptional sales growth by 61% while Org. growth 6%.
- YTD Best Sales Performance, Qatar, 01/01/14 - 09/30/14, Achieved exceptional growth by 157% while Org. growth 11%.
- Service Hero, Kuwait, 01/01/12 - 01/31/13, Awarded as the Best service provider award in Kuwait 2012.
- YTD Top Sales Performance, Kuwait, 01/01/12 - 01/31/13, Achieved the Best sales performance 8% over LY.
- Walmart & Tesco Live workshop, 01/01/12 - 01/31/13, Played an effective role with International workshop with Walmart regional consultant Mr. Lolan Mackey and Tesco managers.
- Best Employee Suggestion, Kuwait, 07/01/08 - 08/31/08, Best employee suggestion (Team communication's Log).
Timeline
Operations Manager
Delivery Hero (Talabat UAE)
08.2021 - Current
Master of Business Administration - MBA - International Business and Strategies
Cardiff Metropolitan University
06.2020 - 10.2021
Store Operations Manager
Grandiose Supermarkets
02.2020 - 07.2021
Operations Manager (Supermarket format)
SPAR International
04.2017 - 03.2019
Supermarket Manager
Al Meera Consumer Goods Co.
08.2013 - 06.2016
Hypermarket Manager
The Sultan Center TSC.
06.2008 - 07.2013
Bachelor of Laws, LLB - Laws, Rights, economies and political sciences
Cairo University
09.1998 - 08.2002