MOHAMMED FAISAL CU
Abu Dhabi,ABUDHABI
Summary
Dynamic and detail-oriented Travel Consultant with 3 years of hands-on experience in providing exceptional travel services and personalized itineraries. Currently advancing professional expertise through the IATA Foundation in Travel and Tourism Diploma. Adept at quickly mastering new systems and adapting to evolving industry trends. Proven track record of delivering high levels of customer satisfaction through attentive service, tailored travel solutions, and effective problem-solving skills. Committed to leveraging industry knowledge and customer service abilities to enhance client experiences and drive business success.
Overview
8
8
years of professional experience
Work History
Senior Business Development Executive
Annex Training Institute
2023.02 - Current
- Oversee the seamless coordination of both operational and sales functions while leading a team of 6 professionals
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- By strategically managing resources and fostering a collaborative environment, empower my team to achieve organizational objectives effectively.
- Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
- Streamlined internal processes to enhance efficiency, reduce costs, and support continued business growth.
- Completed and submitted monthly and yearly reports to support executive decision making.
Business Development Manager
90 Plus My Tuition App
2022.02 - 2023.02
- Proven ability to lead and motivate sales teams to achieve and exceed targets
- Excellent verbal and written communication skills, essential for effective team management and client interactions
- Setting goals and developing plans for business and revenue growth
- Researching, planning, and implementing new target market initiatives.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
Travel Consultant - B2B & B2C Sales
CA Tours & Travels
2021.02 - 2022.01
- Coordinate and book flights, accommodations, car rentals, and other travel-related services based on client or company requirements.
- Ensure all travel bookings are accurate, complete, and aligned with client or organizational policies.
- Use Global Distribution Systems -GDS (SABRE) and other booking platforms to manage and track travel reservations.
- Create comprehensive travel itineraries that include flight details, hotel reservations, transportation arrangements, and other essential information
- Identified and exploited selling opportunities in the travel sector by conducting market research
- Build and maintain strong relationships with travel suppliers to secure the best rates and services.
- Facilitated 50+ meetings with potential clients, proposing tailored travel solutions to meet their needs.
- Address and resolve travel-related problems such as booking errors, cancellations, or itinerary changes promptly and effectively.
- Organized trips for individual, family and business travelers.
- Built strong relationships with clients through exceptional communication and personalized service.
Senior Sales Associate
Byjus Think and Learn Pvt Ltd
2020.01 - 2021.02
- Managed approximately 60 incoming calls, emails and messages per day from customers
- Organizing and conducting direct visits to clients to understand their needs, present products/services and negotiate deals in person
- Building and nurturing strong relationship with clients through effective communication.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Travel Consultant - Intern
CA Tours and Travels
2016.09 - 2020.01
- Support in booking flights, accommodations, car rentals, and other travel-related services for clients or employees.
- Ensure accurate and timely reservations in alignment with client needs.
- Confirm and manage travel reservations, making sure all details are correct and up-to-date.
- Develop detailed travel itineraries, including flights, hotel stays, and ground transportation.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Achieved the target of 540k in one month
Education
Master of Business Administration - Business Administration
SBS Swiss Business School
UAE02.2025
IATA- Foundation In Travel And Tourism Diploma - Tourism And Travel Services Marketing Operations
Wings Way Training Institution L.L.C, Dubai
DUBAI, UAE01.2025
Bachelor of Business Administration -
University of Calicut
KERALA12.2019
Higher Secondary Education -
CBSE
KERALA12.2015
Skills
- Customer Relationship Management
- GDS knowledge - ( Sabre)
- Market analysis
- Strong Communication Skills
- Travel research
- Itineraries
- Global destinations
- Travel Arrangements
- Travel documentation knowledge
- Travel industry expertise
- Exceptional customer service
- Advanced itinerary planning
- Customer Service-Oriented
- Reservation Systems
- Upselling abilities
- Retail Sales
Languages
English
Hindi
Malayalam
Tamil
Arabic
Personal Information
Driving License: 2954307
Timeline
Senior Business Development Executive
Annex Training Institute
2023.02 - Current
Business Development Manager
90 Plus My Tuition App
2022.02 - 2023.02
Travel Consultant - B2B & B2C Sales
CA Tours & Travels
2021.02 - 2022.01
Senior Sales Associate
Byjus Think and Learn Pvt Ltd
2020.01 - 2021.02
Travel Consultant - Intern
CA Tours and Travels
2016.09 - 2020.01
Master of Business Administration - Business Administration
SBS Swiss Business School
IATA- Foundation In Travel And Tourism Diploma - Tourism And Travel Services Marketing Operations
Wings Way Training Institution L.L.C, Dubai
Bachelor of Business Administration -
University of Calicut
Higher Secondary Education -
CBSE
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