Mohammed Faiz
Abu Dhabi,UAE
Summary
History includes managing customer service, sales and operational areas for [Type] airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities. Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Able to investigate and resolve routine and complex passenger and service issues in an independent manner. Seeking a fast-paced position with a growing team.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Passenger service agent
Plaza Premium Lounge ADAFZ
Abu Dhabi, UAE
2023.11 - Current
- Tagged baggage and routed to an appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Managed team member schedules and work assignments.
- Announced flight status updates and information about gate changes over PA system.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
Guest Service Agent
Abu Dhabi Airports Companys
Abu Dhabi, UAE
2022.10 - 2023.11
- Greeted guests warmly and professionally for positive first impressions.
- Answered guest calls and resolved queries promptly and politely.
- Prepared customer bills and processed payments upon check out.
Accountant
Smart Book Keeping
Abu Dhabi, UAE
2017.12 - 2022.03
- Reconciled accounts from income and expense data to net worth and assets.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
Sales executive
ASR
kERALA, INDIA
2016.01 - 2017.10
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Bachelor of Commerce - Commerce
MES COLLEGE
KERALA/INDIA 2013.04 - 2016.04
Skills
- [Software Name] proficiency
- Customer service management
- Public announcements
- Computer terminal operations
Languages
English
Advanced
Certification
- Certified Public Accountant
- Certified General Accountant
- Certified Associate in Project Management
Timeline
Passenger service agent
Plaza Premium Lounge ADAFZ
2023.11 - Current
Guest Service Agent
Abu Dhabi Airports Companys
2022.10 - 2023.11
Accountant
Smart Book Keeping
2017.12 - 2022.03
Sales executive
ASR
2016.01 - 2017.10
Bachelor of Commerce - Commerce
MES COLLEGE
2013.04 - 2016.04