Mohammed Farhan
Dubai
Summary
Developed strategic planning and problem-solving skills in fast-paced, results-driven environment. Focused on continuous improvement and operational efficiency, with proven ability to manage complex projects and drive process enhancements. Looking to transition these capabilities into new field to achieve impactful outcomes.
Overview
3
3
years of professional experience
Work History
Operations Consultant
Careem
03.2023 - Current
- Collaborate with technical teams to troubleshoot and resolve product-related issues, enhancing overall service quality.
- Oversee operational data to ensure precision, regulatory compliance, and streamlined efficiency.
- Coordinated with multiple departments to ensure seamless execution of key projects across all functional areas of the organization.
Customer Service Representative
Hala (Careem)
09.2022 - 02.2023
- Oversaw fleet operations during Expo 2020 Dubai, delivering smooth and uninterrupted service performance.
- Managed device allocation to equip captains with essential tools for efficient operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BBA - Business Management
Westford University Sharjah
01-2023
High School Diploma -
Progressive English School
Sharjah, United Arab Emirates03-2020
Skills
- Fleet & Operations Management
- Performance Analysis & Reporting
- Project & Process Optimization
- Data Management & Compliance
- Microsoft Office & Reporting Tools
- Operational efficiency
- Problem-solving
- Adaptability and flexibility
ADDITIONAL INFORMATION
- Driving Licenses: UAE, Pakistan
- Availability: Open to relocation and immediate joining
Timeline
Operations Consultant
Careem
03.2023 - Current
Customer Service Representative
Hala (Careem)
09.2022 - 02.2023
BBA - Business Management
Westford University Sharjah
High School Diploma -
Progressive English School
Similar Profiles
Hozefa PatrawalaHozefa Patrawala
Customer Experience and Care Service Ops Manager at CareemCustomer Experience and Care Service Ops Manager at Careem
ANKIT ARORAANKIT ARORA
Lead Data Engineer at CareemLead Data Engineer at Careem
Emran Arafeh Sobhi MoqbilEmran Arafeh Sobhi Moqbil
Senior Automation Engineer 2 at CareemSenior Automation Engineer 2 at Careem
SADIQ ABBASSADIQ ABBAS
Banking Advisor at Fintrek Marketing Management LLCBanking Advisor at Fintrek Marketing Management LLC
NAVAS MOHAMEDNAVAS MOHAMED
Digital Marketing Manager & Team Lead at Invisor Management Training LLCDigital Marketing Manager & Team Lead at Invisor Management Training LLC