Mohammed Hafeez
Dubai,UAE
Summary
Strategic-minded Vendor Operations Key Account Specialist with a proven track record of optimizing vendor relationships and operational efficiency within the dynamic landscape of Talabat. Skilled in managing key accounts, implementing effective vendor strategies, and driving continuous improvement initiatives.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Specialist Vendor Operations - Key Accounts
talabat
Dubai, UAE
11.2023 - Current
- Driving on-ground operational excellence for grocery marketplace across MENA.
- Support regional & local operations team to improve operational metrics & setting vendors up for success.
- Defining the right KPIs, framework and onboarding structure set in place for picker performance management.
- Drove 22% improvement in Q1'24 picker performances across MENA by setting up the right training and onboarding structure.
- Improved order late by 14% through ensuring pickers are allocated effectively and the right tools are available to manage on-ground operations.
- Ensuring that all markets across MENA have the right visibility of picker performances.
- Cross functional collaboration to ensure smooth execution of projects across MENA.
Vendor Operations Coordinator - Key Accounts
talabat
Dubai, UAE
01.2022 - 11.2023
- Successfully managed a portfolio of high-value key accounts, contributing to increase in overall revenue.
- Conducted regular performance reviews and data analysis to identify areas for improvement and implement targeted action plans.
- Organized and facilitated vendor training sessions and workshops, equipping vendors with the necessary knowledge to excel on the platform and enhance their offerings.
- Collaborated cross-functionally to resolve operational challenges, leading to a reduction in delivery-related issues and an improved customer feedback rating.
- Acted as a primary point of contact for vendors, addressing inquiries, resolving issues, and providing timely support to ensure smooth operations.
Buying Assistant
noon
Dubai, UAE
03.2021 - 01.2022
- Competitor analysis and devising strategies to match competition prices.
- Supported the laptops category in achieving the GMV targets during the Yellow Friday Sale and Back to School campaigns.
- Negotiations with top suppliers and brands to close the best deals with positive margins.
- Raising purchase orders and ensuring timely inbounding of stocks.
- Ensured seamless onboarding for top brands.
- Effectively tracking all monthly rebates to be received from top brands.
Education
Bachelor of Commerce - Finance
St. Joseph's University
Bangalore, India 06.2017 - 03.2020
Skills
- Market research expertise
- Communication skills
- Problem-solving
- Operational excellence
- Project management
- MS-Office
- Tableau
- Looker
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Timeline
Specialist Vendor Operations - Key Accounts
talabat
11.2023 - Current
Vendor Operations Coordinator - Key Accounts
talabat
01.2022 - 11.2023
Buying Assistant
noon
03.2021 - 01.2022
Bachelor of Commerce - Finance
St. Joseph's University
06.2017 - 03.2020
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