Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

MOHAMMED HAIDOUFI

DOHA,QATAR

Summary

Detail-oriented and multilingual professional with 4+ years of experience in customer service and retail operations. Proven ability in data entry, inventory control, and process optimization. Skilled in handling administrative tasks, logistics coordination, and high-volume transactions with accuracy and efficiency.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Operations & Logistics Coordinator

FENDI
DOHA, QATAR
02.2024 - Current

Managed the full stock and logistics operations for the store.
Received and processed all incoming shipments, verified invoices, and ensured correct product tagging.
Maintained accurate inventory records and prepared daily reports using Excel and POS data.
Executed inter-store transfers, return logistics, and coordinated with international shipping partners.
Reduced inventory discrepancies by improving back-office organization and performing monthly audits.
Coordinated with management on reordering plans and low-stock alerts.

Luxury Sales & Customer Service

FENDI
DOHA, QATAR
08.2022 - 02.2024

Delivered outstanding service to high-end clients.
Drove in-store sales by promoting features, styling suggestions, and upselling.
Handled cash/card payments, returns, and refunds with accuracy and professionalism.
Cultivated relationships with VIP clients and maintained strong follow-up communication post-purchase.
Supported store appearance through visual merchandising and display coordination.

Sales Assistant

KOTON
TANGIER, MOROCCO
12.2020 - 08.2022

Delivered tailored customer support, resolving inquiries and complaints promptly.
• Handled the full transaction cycle: cash register, refunds, and product exchanges.
• Boosted product visibility through attractive displays and layout adjustments.
Managed daily inventory levels and performed stockroom optimization for faster access.
• Handled receiving shipments, barcode verification, and manual inventory counts.
• Assisted in logistics problem-solving, including damaged shipments and product reallocation.

Education

High School Diploma - Human Science

HASSAN II
TANGIER - MOROCCO
10.2018 - 07.2020

Diploma - Technician Module Industrial Design

ISTA TC
TANGIER - MOROCCO
09.2019 - 08.2020

Skills

  • Customer Service
  • Communication
  • Data analysis
  • Time management
  • Multitasking proficiency
  • Risk anticipation
  • Logistics management
  • Problem solving

Languages

Arabic
Native
English
Fluent
French
Intermediate

Affiliations

  • Sports
  • Technology
  • Travel
  • Culture

References

References available upon request.

Timeline

Operations & Logistics Coordinator

FENDI
02.2024 - Current

Luxury Sales & Customer Service

FENDI
08.2022 - 02.2024

Sales Assistant

KOTON
12.2020 - 08.2022

Diploma - Technician Module Industrial Design

ISTA TC
09.2019 - 08.2020

High School Diploma - Human Science

HASSAN II
10.2018 - 07.2020
MOHAMMED HAIDOUFI