Detail-oriented and multilingual professional with 4+ years of experience in customer service and retail operations. Proven ability in data entry, inventory control, and process optimization. Skilled in handling administrative tasks, logistics coordination, and high-volume transactions with accuracy and efficiency.
Managed the full stock and logistics operations for the store.
Received and processed all incoming shipments, verified invoices, and ensured correct product tagging.
Maintained accurate inventory records and prepared daily reports using Excel and POS data.
Executed inter-store transfers, return logistics, and coordinated with international shipping partners.
Reduced inventory discrepancies by improving back-office organization and performing monthly audits.
Coordinated with management on reordering plans and low-stock alerts.
Delivered outstanding service to high-end clients.
Drove in-store sales by promoting features, styling suggestions, and upselling.
Handled cash/card payments, returns, and refunds with accuracy and professionalism.
Cultivated relationships with VIP clients and maintained strong follow-up communication post-purchase.
Supported store appearance through visual merchandising and display coordination.
Delivered tailored customer support, resolving inquiries and complaints promptly.
• Handled the full transaction cycle: cash register, refunds, and product exchanges.
• Boosted product visibility through attractive displays and layout adjustments.
Managed daily inventory levels and performed stockroom optimization for faster access.
• Handled receiving shipments, barcode verification, and manual inventory counts.
• Assisted in logistics problem-solving, including damaged shipments and product reallocation.