Mohammed Ibrahim
Dubai,Rigga Al Buteen
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Senior IT Engineer
Al-Futtaim Mining
07.2019 - 06.2023
- Installed, configured and maintained computer systems and network connections.
- Design, install, configure, manage and maintain CCTV and IP Cameras systems
- Provide training and technical support for new technologies, software, and hardware
- Design, configure, and maintain telephony systems, such as PBX and VoIP solutions
- Manage SIP trunks, phone lines, and extensions
- Installed and maintained hardware and computer peripherals to store tangible components.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Provided technical support to end users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Technical Support Engineer
Presidency Federal Governance Chamber
08.2016 - 08.2017
- Provide technical support to end-users for hardware, software and network issues
- Update antivirus, systems software, and other software updates, when required
- Install/reinstall and configure packaged software and applications
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
Education
Bachelor of Science - Communication Engineering
Academy of Engineering Science
Sudan 01.2016
Skills
- Advanced troubleshooting
- Application support
- Training and mentoring
- Remote assistance
- Application installations
- Operating systems
- Troubleshooting skills
- Backup and recovery
- Troubleshooting and diagnostics
- Ticketing systems
- Hardware troubleshooting
Timeline
Senior IT Engineer
Al-Futtaim Mining
07.2019 - 06.2023
Technical Support Engineer
Presidency Federal Governance Chamber
08.2016 - 08.2017
Bachelor of Science - Communication Engineering
Academy of Engineering Science
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