Mohammed Jaffar
Al Wajh,Saudi Arabia
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2
2
years of professional experience
Work history
Call centre executive / Sales
Gulf Coasts LLC
Dubai, UAE
2017.08 - 2019.08
- Developed organisational policies for administrative oversight and internal controls.
- Built positive customer rapport through friendly, professional communication.
- Answered 70+ customer queries daily via inbound calls, emails and live chats.
- Increased client trust by providing accurate product information.
- Liaised closely with sales teams, improving product knowledge and sales techniques.
Education
Master of Computer Applications - AI Artificial intelligence, Computer Science
Vignan's Foundation for Science, Techno & Research
Warangal, India 2024.06 -
Bachelor of Arts - Business
Kakatiya University
Warangal, India 2016.05 - 2019.05
High School Diploma - M.P.C Maths, Science
CV Raman Junior College
Warangal, India 2011.05 - 2013.05
Skills
- Proficient in MS Office
- Database management
- Deadline management
- Bilingual customer service
- Data analysis and reporting
- Customer service capabilities
- Professional communication skills
- Excel proficiency
- Sales Leadership
Languages
English
Fluent
Hindi
Native
Telugu
Fluent
Urdu
Fluent
Arabic
Elementary
Affiliations
- Learning New Languages and Skills
- Travelling
- Sports
- Cooking
References
References available upon request.
Timeline
Master of Computer Applications - AI Artificial intelligence, Computer Science
Vignan's Foundation for Science, Techno & Research
2024.06 -
Call centre executive / Sales
Gulf Coasts LLC
2017.08 - 2019.08
Bachelor of Arts - Business
Kakatiya University
2016.05 - 2019.05
High School Diploma - M.P.C Maths, Science
CV Raman Junior College
2011.05 - 2013.05