Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
MOHAMMED JEMSAD JAINUDEEN

MOHAMMED JEMSAD JAINUDEEN

Butina ,U.A.E

Summary

Seasoned professional with over a decade of experience in sales and retail, currently serving as a Customer Service and Operations Executive at Al Ansari Exchange. Expertise in managing complex remittance issues and ensuring regulatory compliance while collaborating with global banking partners. Proven ability to handle sensitive financial corrections and resolve customer inquiries effectively. Transition into financial services represents a strategic career advancement focused on customer operations.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer service & operations analyst

Al Ansari Exchange LLC
Dubai, UAE
02.2023 - Current
  • Resolved customer requests for remittance transaction amendments or cancellations accurately and compliantly.
  • Collaborated with compliance, treasury, operations, and branch teams to rectify discrepancies.
  • Verified documentation and transaction history to prevent financial errors and safeguard customer interests.
  • Maintained detailed documentation and case logs for all amendment or cancellation requests.
  • Communicated effectively with customers through various channels, ensuring efficient service delivery.
  • Exercised sound judgement in resolving sensitive financial matters while upholding service excellence.
  • Identified operational gaps and recommended enhancements to minimise errors and delays.
  • Conducted follow-up calls to gather feedback and assess service quality through satisfaction surveys.

Assistant store manager

Apparel Group L.L.C
Dubai , UAE
03.2016 - 01.2023
  • Aligned business strategies with company vision and values.
  • Drove operational, visual and customer service standards in compliance with VM-visual merchandising guidelines.
  • Monitored store performance regularly to ensure profitability through daily, weekly and monthly reviews.
  • Maintained product availability throughout the day to achieve 100% stock levels.
  • Collaborated with visual team to optimise in-store displays.
  • Conducted competitor analysis to identify and leverage business opportunities.
  • Resolved customer concerns promptly, escalating issues when necessary and implementing preventative measures.

Cash Supervisor

RED TAG L.L.C
Sharjah
03.2014 - 01.2016
  • Ensured timely submission of consolidated collections for cash and credit card transactions.
  • Implemented effective loss prevention measures to enhance security.
  • Monitored adherence to internal audit policies, ensuring operational integrity.
  • Developed monthly schedules and daily floor plans for cashiers based on sales projections.
  • Coordinated training schedules for new cashiers to align with the company vision.
  • Resolved customer complaints within established time frames to maintain service standards.
  • Conducted random cash flow assessments to evaluate cashier performance.
  • Obtained mall permits for promotions in compliance with company policies.

Retail sales associate

RED TAG L.L.C
Sharjah
09.2012 - 03.2014
  • Assisted customers with product selection and checkout, ensuring a seamless shopping experience.
  • Maintained merchandise displays to comply with visual merchandising standards and promotional guidelines.
  • Handled cash and card transactions accurately, reconciling daily sales for secure account handover.
  • Responded to customer inquiries, resolving complaints with professionalism and product expertise.
  • Monitored inventory levels on the shop floor, restocking shelves for optimal product availability.
  • Supported store promotions by distributing flyers, explaining offers, and driving upselling efforts.
  • Collected and documented customer feedback to inform service enhancements and marketing strategies.
  • Collaborated with team members to achieve daily sales targets and uphold store standards.

Education

Bachelor's Degree of Business Administration - Commerce

William Carey University
India
2016

High School Diploma - Commerce

Al Azhar central college
Thihariya,Sri Lanka
01.2006 - 12.2008

Skills

  • Customer Service Excellence
  • Remittance Operations & Transaction Handling
  • Cross-Departmental Coordination
  • Problem Solving & Decision-Making
  • Regulatory Compliance
  • Retail Sales & POS Systems
  • Communication & Client Handling
  • Adaptability & Career Transitioning
  • Multitasking Under Pressure
  • Technical Proficiency (MS Office, CRM, POS,Oracle)

Languages

English
Advanced
Hindi
Upper intermediate
Tamil
Native
Urdu
Intermediate
Malayalam
Elementary

Certification


  • Diploma in Computer Hardware Engineering & Networking – 2009
  • Apparel Manager Programme – 2018
  • Oracle Store Inventory Management, Oracle X-Store POS
  • AXONIFY Application Training
  • NPS, SOPs, and Customer Experience Modules

Timeline

Customer service & operations analyst

Al Ansari Exchange LLC
02.2023 - Current

Assistant store manager

Apparel Group L.L.C
03.2016 - 01.2023

Cash Supervisor

RED TAG L.L.C
03.2014 - 01.2016

Retail sales associate

RED TAG L.L.C
09.2012 - 03.2014

High School Diploma - Commerce

Al Azhar central college
01.2006 - 12.2008

Bachelor's Degree of Business Administration - Commerce

William Carey University

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MOHAMMED JEMSAD JAINUDEEN