MOHAMMED JERRAHI
CUSTOMER SERVICE & HOSPITALITY
Dubai
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Saudi German Hospital
11.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Guest Service Executive
Burjeel Royal Hospital
11.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or WhatsApp.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Restaurant Branch Manager
Burger Wings
Al Ain
07.2017 - 10.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Mohammed 6th High School
Fez, Morocco 04.2001 -
English Studies & Literature
Sidi Mohammed Ben Abdellah University
Fez, MoroccoAssociate of Applied Science - Hotels Management
Hospitality Institute
Fez, MoroccoSkills
Client support
Timeline
Customer Service Representative
Saudi German Hospital
11.2021 - Current
Guest Service Executive
Burjeel Royal Hospital
11.2019 - 11.2021
Restaurant Branch Manager
Burger Wings
07.2017 - 10.2019
High School Diploma -
Mohammed 6th High School
04.2001 -
Associate of Applied Science - Hotels Management
Hospitality Institute
English Studies & Literature
Sidi Mohammed Ben Abdellah University
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