Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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Mohammed J Sh Ibrahim

Abu Dhabi,UAE

Summary

Strategic, results-driven professional with extensive experience leading digital communications, operational risk, and process transformation in the banking sector. I combine team leadership, governance, reporting, AI integration, and knowledge management to deliver measurable impact, improve customer experience, and drive enterprise-wide initiatives.

I thrive at the intersection of people, processes, and technology, ensuring teams are aligned, operations are resilient, and insights translate into actionable strategy.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Team Lead – Social Media & Customer Engagement

Abu Dhabi Commercial Bank
Abu Dhabi, UAE
03.2019 - Current

Key Responsibilities & Achievements:

  • Lead a team of 10, overseeing KPIs, performance, and professional development.
  • Conduct BCP & BIA, develop SOPs, policies, and perform control testing for operational risk management.
  • Authored a comprehensive response playbook, standardizing customer communication across channels.
  • Own all reporting streams, from daily metrics to executive dashboards, providing actionable insights to leadership.
  • Partnered with the Data Management team to integrate AI into daily workflows, improving efficiency and decision-making.
  • Collaborate with cross-functional stakeholders to align digital communication, compliance, and strategic objectives.
  • Improved customer satisfaction, reduced operational errors, and enhanced team efficiency through structured processes and AI-driven solutions.
  • Coordinated cross-functional collaborations, ensuring successful project outcomes.
  • Implemented quality control measures leading to significant error reduction.
  • Led weekly meetings, providing clear direction on project objectives.

Education

Bachelor of Business Administration - Marketing

Canadian University of Dubai
Dubai
09.2013 - 12.2017

Skills

  • Team Leadership & Coaching
  • Governance, Risk & Compliance (GRC)
  • Operational Excellence & Process Improvement
  • Knowledge Management & Playbooks
  • Reporting & Data Analytics (Excel, Power BI, Tableau)
  • AI & Digital Transformation
  • Strategic Communications & Stakeholder Management
  • Social media marketing

Languages

Arabic
Native
English
Fluent

Accomplishments

Employee of the Quarter Award Q2 - 2022

Timeline

Team Lead – Social Media & Customer Engagement

Abu Dhabi Commercial Bank
03.2019 - Current

Bachelor of Business Administration - Marketing

Canadian University of Dubai
09.2013 - 12.2017
Mohammed J Sh Ibrahim