MOHAMMED JUHAIN
Abu Dhabi,United Arab Emirates
Summary
Throughout my career in the entertainment industry, I've cultivated a comprehensive skill set across roles as an Assistant Projectionist, Box Office Supervisor, and Customer Service Officer. My professional journey highlights my proficiency in orchestrating theater operations, optimizing box office procedures, and delivering exceptional customer service experiences. With a nuanced understanding of projection technologies, mastery of ticketing systems, and a proactive approach to resolving customer queries, I consistently contribute to operational excellence and elevate the overall guest experience. Now, I am eager to leverage my expertise and pursue new opportunities for career growth within the industry.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Customer service officer
Royal cinemas LLC
Abu Dhabi, United Arab Emirates
2023.11 - Current
- Demonstrated strong communication skills through effective interaction with customers via phone, email, and in-person channels.
- Managed customer accounts, processed orders, and handled billing inquiries with accuracy and efficiency.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
Box Office Supervisor
Royal Cinemas LLC
Abu dhabi, United Arab Emirates
2021.02 - 2023.11
- Assist with special events, promotions, and marketing initiatives to drive attendance and engagement.
- Develop and implement strategies to increase ticket sales and optimize revenue generation.
- Train and supervise box office staff, providing guidance on customer interactions and sales techniques.
Assistant Projectionist
Royal Cinemas LLC
Abu dhabi, United Arab Emirates
2019.10 - 2021.01
- Assisted in the setup, calibration, and alignment of projection equipment, including projectors, sound systems, and related technology.
- Operated and maintained projection equipment to ensure the seamless screening of films in adherence to quality standards and schedules.
- Supported the Projectionist in preparing film reels, loading and unloading film platters, and managing inventory of film stock.
Front Officer Executive
BKM International Hotel
Kannur, India
2018.01 - 2019.03
- Managing reservations, cancellations, and modifications effectively using the hotel's booking system.
- Handling cash and card transactions, maintaining accurate records, and balancing cash drawers
Education
Bachelor of Commerce - Financial department
Kannur University
Kannur, Kerala, India 2016.05 - 2019.03
Diploma of Education - Commerce
National Institute of Open Schooling (NIOS)
Kannur, Kerala, India 2015.04 - 2016.02
Certificate of Higher Education -
Kadambur Higher Secondary School
Kannur, Kerala, India 2010.06 - 2016.03
Skills
- Adaptability and Flexibility
- Empowerment and Autonomy
- Leadership Proficiency
- Collaborative Teamwork
- Time management
- Customer relations
- Problem-solving
- Strategic Planning
Languages
English
Proficient (C2)
Arabic
Intermediate
Hindi
Proficient (C2)
Tagalog
Elementary
Timeline
Customer service officer
Royal cinemas LLC
2023.11 - Current
Box Office Supervisor
Royal Cinemas LLC
2021.02 - 2023.11
Assistant Projectionist
Royal Cinemas LLC
2019.10 - 2021.01
Front Officer Executive
BKM International Hotel
2018.01 - 2019.03
Bachelor of Commerce - Financial department
Kannur University
2016.05 - 2019.03
Diploma of Education - Commerce
National Institute of Open Schooling (NIOS)
2015.04 - 2016.02
Certificate of Higher Education -
Kadambur Higher Secondary School
2010.06 - 2016.03