Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
MOHAMMED JUHAIN

MOHAMMED JUHAIN

Abu Dhabi,United Arab Emirates

Summary

Throughout my career in the entertainment industry, I've cultivated a comprehensive skill set across roles as an Assistant Projectionist, Box Office Supervisor, and Customer Service Officer. My professional journey highlights my proficiency in orchestrating theater operations, optimizing box office procedures, and delivering exceptional customer service experiences. With a nuanced understanding of projection technologies, mastery of ticketing systems, and a proactive approach to resolving customer queries, I consistently contribute to operational excellence and elevate the overall guest experience. Now, I am eager to leverage my expertise and pursue new opportunities for career growth within the industry.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work history

Customer service officer

Royal cinemas LLC
Abu Dhabi, United Arab Emirates
11.2023 - Current
  • Demonstrated strong communication skills through effective interaction with customers via phone, email, and in-person channels.
  • Managed customer accounts, processed orders, and handled billing inquiries with accuracy and efficiency.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

Box Office Supervisor

Royal Cinemas LLC
Abu dhabi, United Arab Emirates
02.2021 - 11.2023
  • Assist with special events, promotions, and marketing initiatives to drive attendance and engagement.
  • Develop and implement strategies to increase ticket sales and optimize revenue generation.
  • Train and supervise box office staff, providing guidance on customer interactions and sales techniques.

Assistant Projectionist

Royal Cinemas LLC
Abu dhabi, United Arab Emirates
10.2019 - 01.2021
  • Assisted in the setup, calibration, and alignment of projection equipment, including projectors, sound systems, and related technology.
  • Operated and maintained projection equipment to ensure the seamless screening of films in adherence to quality standards and schedules.
  • Supported the Projectionist in preparing film reels, loading and unloading film platters, and managing inventory of film stock.


Front Officer Executive

BKM International Hotel
Kannur, India
01.2018 - 03.2019
  • Managing reservations, cancellations, and modifications effectively using the hotel's booking system.
  • Handling cash and card transactions, maintaining accurate records, and balancing cash drawers

Education

Bachelor of Commerce - Financial department

Kannur University
Kannur, Kerala, India
05.2016 - 03.2019

Diploma of Education - Commerce

National Institute of Open Schooling (NIOS)
Kannur, Kerala, India
04.2015 - 02.2016

Certificate of Higher Education -

Kadambur Higher Secondary School
Kannur, Kerala, India
06.2010 - 03.2016

Skills

  • Adaptability and Flexibility
  • Empowerment and Autonomy
  • Leadership Proficiency
  • Collaborative Teamwork
  • Time management
  • Customer relations
  • Problem-solving
  • Strategic Planning

Languages

English
Proficient (C2)
Arabic
Intermediate
Hindi
Proficient (C2)
Tagalog
Elementary

Timeline

Customer service officer

Royal cinemas LLC
11.2023 - Current

Box Office Supervisor

Royal Cinemas LLC
02.2021 - 11.2023

Assistant Projectionist

Royal Cinemas LLC
10.2019 - 01.2021

Front Officer Executive

BKM International Hotel
01.2018 - 03.2019

Bachelor of Commerce - Financial department

Kannur University
05.2016 - 03.2019

Diploma of Education - Commerce

National Institute of Open Schooling (NIOS)
04.2015 - 02.2016

Certificate of Higher Education -

Kadambur Higher Secondary School
06.2010 - 03.2016

Similar Profiles

Create profile
MOHAMMED JUHAIN