Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Certificates
Work Availability
Timeline
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Mohammed Kahwaji

Mohammed Kahwaji

London,United Kingdom

Summary

Accomplished healthcare services professional with a distinguished educational background, holding an MSc in healthcare management and a PharmD degree in pharmacy. Demonstrates extensive hands-on experience in pharmacy practice, including successful supervisory roles within retail chain pharmacies. Proficient in clinical pharmacology, clinical research, medication education, data analysis, and inventory management. A skilled communicator adept at cultivating positive relationships with patients and team members, dedicated to delivering exceptional care and driving organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Binsina Pharmacy Group
Dubai, UAE
01.2021 - 09.2021
  • Managed pharmacy's commercial viability incl. preparation of annual sales budget/ profit margins, and monitored/reported achievements against target
  • Set up category-wise targets with a focus on in-house brands & high margin products
  • Oversaw pharmacy employees' performance and compliance with set
  • SOPs
  • Increased pharmacy turnover by identifying and implementing complementary services
  • Trained pharmacy employees to deliver outstanding customer service and provided consultation services to patients to build rapport with potential repeat customers
  • Controlled inventory (Incl. Expiry date verification) & ordered pharmacy supplies
  • Monitored product displays and shelves, as well as general look & feel of pharmacy
  • Addressed customers' requests and complaints within set timelines
  • Enforced best practice protocols for prescription drugs and controlled substances storage
  • Trained pharmacy interns and newly hired pharmacy technicians
  • Recommended OTC devices or medication options to help mitigate individual symptoms
  • Communicated with patients, ensuring that medical information was kept private.

Insurance Manager

Binsina Pharmacy Group
Dubai, UAE
09.2017 - 12.2020
  • Consulted with insurance companies on process of designing, updating,and implementing patient insurance claims and recovery
  • Trained/ On-job coached pharmacy staff on insurance protocols & policies
  • Supervised day-to-day insurance operations & timely implementation as per agreed terms
  • Proactively reported critical issues & submitted monthly aging and other reports to Management
  • Monitored insurance discounts & rejections
  • Oversaw insurance operations (manage adjusters and investigators)and resolved issues that arose during process
  • Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting on accounting activities
  • Complied with established internal controls and policies
  • Identified improvement changes on key processes for internal controls and accounting procedures.

Senior Pharmacist

Binsina Pharmacy Group
Dubai, UAE
04.2014 - 09.2017
  • Established and implemented pharmacy operations procedures and systems
  • Supervised pharmacists & support personnel engaged in pharmaceutical services
  • Reviewed operations of the Pharmacy for compliance with policies, laws & regulations
  • Placed/Received orders for Pharmaceutical supplies
  • Advised medical staff concerning information obtained on medications (such as warnings issued on drugs, incompatibility of certain drugs etc.)
  • Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications
  • Adhered to pharmacy laws and code of ethics
  • Effectively prioritized tasks and organized workflow to increase efficiency
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.

Education

Master of Science - Healthcare Management

University Of Kent
UK
09/2021 - 09/2022

Bachelor of Pharmacy - Doctor Of Pharmacy (PharmD)

Gulf Medical University
UAE
09/2008 - 11/2013

Skills

  • Time management
  • Team management
  • Customer relationship management
  • Drug inventory management
  • Medication dispensing
  • Pharmaceutical sales and services
  • Relationship building and retention
  • Pharmacy operations management
  • Inventory and restocking
  • Quality assurance
  • Medication safety
  • Patient counselling

Additional Information

  • Golden Visa, UAE
  • Resident Visa, UK

Languages

English
Fluent
Arabic
Native

Certification

  • Registered pharmacist - Dubai Health Authority - [2014 - Current]
  • Basic Life Support, American Heart Association - [2012 - Current]

Certificates

  • Appreciation Certificate, American college of clinical pharmacy symposium, Lebanon 2018
  • Appreciation Certificate, DUPHAT, Dubai 2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Pharmacy Manager

Binsina Pharmacy Group
01.2021 - 09.2021

Insurance Manager

Binsina Pharmacy Group
09.2017 - 12.2020

Senior Pharmacist

Binsina Pharmacy Group
04.2014 - 09.2017

Master of Science - Healthcare Management

University Of Kent
09/2021 - 09/2022

Bachelor of Pharmacy - Doctor Of Pharmacy (PharmD)

Gulf Medical University
09/2008 - 11/2013

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Mohammed Kahwaji