MOHAMMED KASHIFF

• Conduct in-depth consultations with clients to assess eligibility.
• Recommend appropriate visa options (e.g., student, work, permanent residency).
• Explain the process, requirements, timelines, and potential outcomes.
• Ensure accuracy and completeness before submission.
• Liaise with immigration authorities or embassies as needed.
• Maintain ongoing communication with clients throughout the process.
• Provide regular updates and handle client concerns or questions.
• Guide and support junior consultants and administrative staff.
• Review and approve casework completed by team members.
• Assist clients in understanding and completing required documentation, including reviewing and processing offer letters from overseas employers.
• Conduct timely follow-ups with potential and existing clients to ensure progress in their immigration journey and maintain engagement throughout the process.

• Established clear guidance and document templates for clients.
• Kept records of application processes in line with reporting procedures.
• Offered same-day services for clients seeking urgent advice and applications.
• Secured family visas for clients with complex circumstances.
• Responded to enquiries, providing information and advice in person and by telephone and email.
• Built rapport with Home Office to track application progress.
• Initiate follow-up calls to prospective clients expressing interest in international migration opportunities, providing detailed information about available services, processes, and requirements.

• Remote Technical Assistance: Access client systems securely via AnyDesk to perform diagnostics, support, and system checks.
• Ensure minimal downtime by resolving technical issues remotely with efficiency.
• Match and verify monthly sales and transaction data for clients such as GS CALTAX and Viba Foods.
• Ensure data consistency, accuracy, and compliance with reporting standards.
• Assist in the implementation of software and system updates for client-side environments.
• Identify and resolve system errors, performance issues, and compatibility concerns.
• Maintain clear, professional communication with clients during issue resolution and follow-ups.
• Provide guidance, training, and support on best practices and system usage.

Made outbound calls to customers to follow up on inquiries, complaints, and service requests, ensuring prompt and satisfactory resolution.
• Delivered excellent customer service while working as a Customer Support Representative, handling outgoing calls and welcoming customers in a professional manner.
• Supported L&T Finance clients by sending emails, responding to customer queries, and providing accurate information.
• Downloaded and shared Statements of Account (SOA) with customers upon request, ensuring accuracy and confidentiality.
• Maintained effective communication with clients, keeping them updated on the status of their requests and addressing concerns promptly.
• Coordinated closely with the process head to ensure smooth workflow, proper documentation, and timely completion of tasks.

• Handled inbound call-centre services, including product inquiries, technical support, upgrade requests, and renewal-related questions.
• Maintained accurate records of all calls received, documenting caller details, the nature of the inquiry, and actions taken.
• Updated call-tracking systems and CRM tools in accordance with organizational standards.
• Demonstrated a polite, helpful, and calm demeanor at all times, even during high-pressure or escalated situations.
• Followed established call-handling protocols while ensuring strict confidentiality of customer information.
• Managed inbound calls as part of the Customer Support team, ensuring efficient service delivery and customer satisfaction.
• Supervised team operations when required, ensuring adherence to service quality standards and workflow efficiency