MOHAMMED KHLIEF
Dubai,United Arab Emirates
Summary
Accomplished professional with a strong background in sales and turnover increase, commercial awareness, and operational mindset. Proven expertise in customer complaint resolution, retail space management, and profitability increase. Adept at using Microsoft Office, Adobe Illustrator, Oracle, SQL Plus, Visual Basic, Python, and A+ computer maintenance to drive business success. Demonstrated ability to inspire staff and promote civic engagement while adhering to brand guidelines. Career goals include leveraging skills to enhance organizational growth and efficiency.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Supply Chain Manager
Dnp (DR. Nutrition Pharmaceutical)
Dubai
01.2006 - 01.2025
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital
- Oversaw demand planning, purchasing and logistics
- Improved, standardized and documented planning and scheduling processes
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations
- Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory
- Supervised 150 staff members tasked with handling materials management, planning, purchasing and customer service duties
Retail Coordinator
Dnp (DR. Nutrition Pharmaceutical)
Dubai, UAE
01.2006 - 01.2025
- Monitor and enhance the day-to-day new business operation in the areas of productivity, customer satisfaction, employee satisfaction, and employee development
- Utilization of reports to identify trends and training needs; proactively recommend action and process change
- Develop and/or review and update Standard Operating Processes as needed in accordance with the new or changed business needs; identify problems and make recommendations to management for procedural changes
- Monitor the effectiveness of systems, policies, and procedures, and make appropriate recommendations to ensure daily operations are efficient
- Interview and participate in the selection of staff; assist in training new hires and oversee cross-training throughout the department
- Implement new processes/procedures based on the identification of trends and/or training needs or as directed by upper management
- Ensure adherence to processes outlined in published Standard Operating Processes
Retail Store Manager
Dnp (DR. Nutrition Pharmaceutical)
Dubai
01.2006 - 01.2025
- A commercially aware and highly successful retail store manager with a proven track record in driving the business forward whilst delivering high retail standards
- A consistent track record of improving efficiency, and maximizing profits whilst minimizing costs
- Ability to manage daily operations, and plan the use of materials and human resources to ensure maximum efficiency
- Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized
- Focused on maximizing the customer's shopping experience
- Operational and management involvement of 50 Stores, budget over 50 Million
- Responsible for the daily management of staff and the assigning of duties
- Managing and motivating staff to increase sales and ensure store efficiency
- Analyzing store sales figures
- Developing, researching and implementing marketing strategies
- Maintaining awareness of market trends and monitoring local competitors
- Managing up to 50 members of staff
- Manage budgets set by Retail Area Managers
- Manage and address shrinkage and stock loss
- Maintaining accurate records of all prices, sales, and activity reports
- Ensuring all corporate and local regulations and procedures are met and complied with
Retail Store Manager
GGTE (GULF GENERAL TRADING EST.)
Dubai
01.2003 - 01.2006
- Highly successful in defining company direction, achieving goals and optimizing business whilst delivering the highest standards in the competitive fashion industry
- Also skilled in optimizing team potentials through the delivery of management training/development solutions, design and delivery within tight deadlines and budgets, whilst promoting best practices encouraging a self-development culture and trainers to train
- Started up and developed a new sales operation that included, staff development training, defining organizational needs and recruiting quality staff
- Mobile / Area management: troubleshooting responsibilities throughout the North of England around 70 accounts
- Implemented strategic business plan, marketing strategy, monthly trading accounts and staff training
- Ensured all space in store was effectively utilized and products merchandised
- Many letters of commendation from customers
- Maximized sales by consistently promoting a culture of customer service excellence
- Year-on-year growth, 20% in the last year (2005-06)
- Operational and management involvement of 10 Stores, budget over 6 Million
- Instituted and developed new and necessary operational procedures, creating and overseeing the management and new sales teams
- Started and developed new sales operations including, staff development training, defining organizational needs and recruiting quality staff, based on the performance of other successful stores
- Analyzed all buying procedures in line with best practices and organizational requirements
- Thereafter oversaw the smooth running of new and existing stores
Teacher of computers
AL SEDDIQ INSTITUTE
Amman
01.2001 - 01.2003
- Teacher of computers, comprehensive courses, maintenance of computer
Education
Teacher of computers, comprehensive courses, maintenance of computer
AL SEDDIQ INSTITUTE
01.2001 - 01.2003
Diploma - Computer Programming, linguistics specializing and related courses
University of Al balqa’a
jordan 09.1999 - 06.2002
Skills
- Sales and turnover increase
- Sales inquiry processing
- Commercial awareness
- Operational mindset
- Staff inspiration
- Brand guideline knowledge
- Civic engagement promotion
- Customer complaint resolution
- Profitability increase
- Retail space management
- Microsoft Office
- Windows
- Adobe Illustrator
- Oracle
- SQL Plus
- Visual Basic
- Python
- A computer maintenance
- Supply chain coordination
- Retail software fluency
- Store Management
Accomplishments
I continuously follow the market to open new stores in primary locations and I have good relations with all mall management (Open more than 60 stores).
Languages
Arabic
English
Personal Information
Nationality: Jordanian
Custom
Available upon request
Certification
warehousing & Logistics Efficiency & Optimization course from Edusphere
Timeline
Supply Chain Manager
Dnp (DR. Nutrition Pharmaceutical)
01.2006 - 01.2025
Retail Coordinator
Dnp (DR. Nutrition Pharmaceutical)
01.2006 - 01.2025
Retail Store Manager
Dnp (DR. Nutrition Pharmaceutical)
01.2006 - 01.2025
Retail Store Manager
GGTE (GULF GENERAL TRADING EST.)
01.2003 - 01.2006
Teacher of computers
AL SEDDIQ INSTITUTE
01.2001 - 01.2003
Teacher of computers, comprehensive courses, maintenance of computer
AL SEDDIQ INSTITUTE
01.2001 - 01.2003
Diploma - Computer Programming, linguistics specializing and related courses
University of Al balqa’a
09.1999 - 06.2002
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