Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
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Mohammed Lanish E P

Mohammed Lanish E P

Alquoz,Uae

Summary

Accomplished professional with expertise in food and beverage service excellence, banquet setup, and event coordination. Demonstrates exceptional guest relations and customer service skills in high-volume service environments, leveraging multicultural communication abilities to enhance team leadership and collaboration. Known for attention to detail, professionalism, and adeptness in complaint handling and conflict resolution. Proficient in time management, adaptability, POS systems including MICROS Symphony, and the Microsoft Office Suite. Committed to delivering outstanding service while pursuing opportunities for career advancement within the hospitality industry.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Intern

Madinat Jumeirah Conferences and Incentives
Dubai
09.2024 - 05.2025
  • Operated Oracle MICROS Symphony and Casio cash register systems to enhance food and beverage operations.
  • Delivered exceptional guest service by serving food and beverages, addressing customer needs, and resolving complaints.
  • Assisted in event setups through meticulous planning and collaboration.
  • Led teams during significant events including World Government Summit and World Economic Forum.
  • Contributed to Ramadan Al Majlis setup, servicing over 1,000 guests efficiently.
  • Provided support to diverse clientele, enhancing cross-cultural engagement.

Banquet Service & Housekeeping (Intern)

Kochi Marriott Hotel
Kochi, India
12.2023 - 04.2024
  • Cleaned and prepared guest rooms, ensuring replenishment of all amenities.
  • Assisted in banquet setup through effective table arrangements and event coordination.
  • Maintained high cleanliness standards to enhance overall guest satisfaction.
  • Cultivated rapport with returning guests, fostering a welcoming environment.

Food & Beverage Service

The Meydan Hotel Dubai
Dubai
02.2023 - 03.2023
  • Efficiently took customer orders and served food and beverages.
  • Delivered excellent customer service and promptly responded to guest requests.
  • Maintained a clean and organized service area to enhance operational efficiency.

Food Handler

Qatar Star Services
Qatar, Qatar
10.2022 - 12.2022
  • Ensured strict adherence to food safety and hygiene standards during preparation and service.
  • Complied with safety guidelines for food handling, storage, and preparation.
  • Maintained cleanliness of kitchen area while consistently monitoring food temperatures.
  • Assisted Concession Leader with inventory control and management of food deliveries.

Education

Bachelor's degree - Tourism and Hotel Management

Amal College of Advanced Studies
India
06.2021 - 09.2024

Higher Secondary - Computer Commerce

VMCGHSS Wandoor
India
06.2019 - 03.2021

Skills

  • Food & Beverage Service Excellence
  • Banquet Setup & Event Coordination
  • Guest Relations & Customer Service
  • High-Volume Service Environments
  • Multicultural Communication
  • Team Leadership & Collaboration
  • Attention to Detail & Professionalism
  • Complaint Handling & Conflict Resolution
  • Time Management & Adaptability
  • POS Systems & MICROS Symphony
  • Microsoft Office Suite

Languages

English
Malayalam

Reference

Ednah Okinda, Assistant Manager, Conference & Events and Jumeirah Hospitality, 971 50 4401869, 971 4 366 5630, Ednah.Okinda139664@jumeirah.com

Timeline

Intern

Madinat Jumeirah Conferences and Incentives
09.2024 - 05.2025

Banquet Service & Housekeeping (Intern)

Kochi Marriott Hotel
12.2023 - 04.2024

Food & Beverage Service

The Meydan Hotel Dubai
02.2023 - 03.2023

Food Handler

Qatar Star Services
10.2022 - 12.2022

Bachelor's degree - Tourism and Hotel Management

Amal College of Advanced Studies
06.2021 - 09.2024

Higher Secondary - Computer Commerce

VMCGHSS Wandoor
06.2019 - 03.2021

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Mohammed Lanish E P