Mohammed Maideen
Sharjah,UAE
Summary
Accomplished administrative professional with extensive expertise in office management, documentation control, and database administration. Proven ability to support team coordination and staff management through effective supervision and time management. Skilled in customer and client relations, with experience in credit and collections, records management, and reporting. Adept at managing meetings, drafting correspondence, and handling mail to ensure smooth office operations. Proficient in Microsoft Office, with a strong commitment to optimizing administrative support for organizational success.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Office Administrator
Dubai Holding Community Management
Dubai, United Arab Emirates
05.2024 - Current
- Processed and maintained trackers for Purchase Requisitions (PR), Local Purchase Orders (LPO), Goods Receipt Notes (GRN), HSE, and maintenance activities across 12 communities.
- Responded to residents’ inquiries via email within defined SLA timelines, ensuring high customer satisfaction.
- Issued warning notices to residents for community rule violations and documented and tracked cases through the Mollak portal.
- Processed NOCs for film shoots, events, café seating, parking usage, and common area access.
- Provided comprehensive administrative support to the Head of Department for JOP and District communities.
- Prepared and submitted bi-weekly, monthly reports and presentations within deadlines.
- Coordinated with JOP communities and MC Administrators to consolidate and present reports to senior management.
- Addressed IT requests and provided technical support to ensure smooth team operations.
- Ensured 100% confidentiality and accuracy when handling sensitive documents and system entries.
- Managed common areas of 15 high-rise towers comprising approximately 2,000 residential units within the Madinat Jumeirah Living (MJL) community.
- Met with residents and clients to proactively address concerns, complaints, and service inquiries.
- Conducted regular site inspections with the Facilities Management team to ensure service quality and customer satisfaction.
- Managed and allocated parking spaces and permits for retailers and service providers within the Madinat Jumeirah Living (MJL) Community.
- Issued maintenance notices and access notifications related to fire alarm rectifications and common area works.
- Acted as the Point of Contact for security-related approvals including videography and photography requests.
- Supported the marketing team with community events coordination and content for community newsletters.
- Oversaw and managed approximately 100 storage room rentals in MJL, preparing monthly rental revenue summaries for management.
- Created storage units and lease agreements using the Farvision system.
- Drafted and issued official notices, memos, letters, and other administrative correspondence.
- Supervised front office and reception operations to ensure smooth daily workflow.
- Handled inbound calls and written correspondence efficiently and professionally.
- Maintained trackers for community violations, resident details, meetings, and maintenance activities.
- Processed Istifa Certificates through the Dubai Civil Defence (DCD) portal for assigned communities.
- Trained and onboarded new administrative staff, ensuring smooth integration and adherence to community and company procedures.
- Assisted senior administrators with administrative operations, reporting, and coordination across communities.
Collection Co Ordinator
Lootah Group-Cashback Loan and Rescheduling LLC
Dubai, UAE
03.2022 - 04.2024
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Targeted new customers to grow geographic reach and increase revenue.
- Kept accurate and updated filing systems with financial data, statements and associated records.
- Following bank code of conduct for their customers.
- Handling approximately accounts of 600 to 900 Default Customers from various Nationalities (Egypt, Jordan, Lebanon, Syria, Yemen, Oman, Kuwait, Saudi Arabia, India, USA, Australia, UK, Pakistan, SriLankan, UAE, Singapore and Malaysia).
- Negotiating and convincing to repay Loan or Credit Card either partially/suggestion provided regarding entering in to Settlement Agreement - One time/Short/Long term payment options.
- Gathering Information as additional information like Customer latest active email id, Current company, salary details, designation, other liabilities in UAE and overseas and medical or other financial challenges with proof.
- Sending Legal Notice, Payment remainders and demand letters via email and resolving certain escalations and accounts through email contact.
- Skip tracing to find customer current living or work nature for updated contact details and arranging field visits.
- Updating Data – Bank query’s, Call recordings and the field visit reports, email request and international Log reports
Backend Admin -Collection
Al Tamayez Debt Collection
Sharjah, UAE
02.2021 - 02.2022
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
- Performed customer credit checks and advised on credit limit adjustments.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Worked in call-center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
Backend Admin Cum Collection Co Ordinator
Alwasl International Group and Legal Consultant
Dubai, UAE
02.2017 - 10.2020
- Executed record filing system to improve document organization and management.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared weekly employee work schedules to meet operational needs.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
HR Executive
CADD SCHOOL PVT LTD
Tamilnadu, India
12.2014 - 11.2016
- Implemented new performance review procedures that gained support and full compliance from percent of employees.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Stimulated employee engagement, loyalty and commitment to values and culture of company, resulting in % retention rate increase.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Met with employees annually for progress reviews and performance assessments.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
Junior Design Engineer
Jetwings Technologies
Bangalore, India
08.2011 - 09.2014
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Evaluated project feasibility based on material, equipment and labor expenses.
- Conducted engineering studies on design for products, associated and subsystems components and structures.
- Suggested actionable improvements to increase research and testing capabilities.
- Used [CATIA] to meet design specifications for functional prototypes.
- Drafted documentation detailing design requirements and technical specifications.
Education
Bachelor of Engineering - Aeronautical Engineering
Mohamed Sathak Engineering College
India 05.2008 - 05.2011
Diploma of Higher Education - Mechanical Engineering
Annamalai Polytechnic College
India 09.2005 - 04.2008
Skills
- Documentation and control
- Database administration
- Credit and collections
- Meeting minutes
- Office administration
- Mail handling
- Records management
- Team Bonding
- Time management
- Staff Management
- Supervising staff
- Paperwork drafting
- Database Management
- Meeting arrangements
- Office management
- Administrative support
- Customer and client relations
- Documentation and reporting
- Time-management
- Microsoft Office
Personal Information
Languages
2,3,6,6
Languages
English
Fluent
Tamil
Fluent
Malayalam
Intermediate
Hindi
Beginner
Timeline
Office Administrator
Dubai Holding Community Management
05.2024 - Current
Collection Co Ordinator
Lootah Group-Cashback Loan and Rescheduling LLC
03.2022 - 04.2024
Backend Admin -Collection
Al Tamayez Debt Collection
02.2021 - 02.2022
Backend Admin Cum Collection Co Ordinator
Alwasl International Group and Legal Consultant
02.2017 - 10.2020
HR Executive
CADD SCHOOL PVT LTD
12.2014 - 11.2016
Junior Design Engineer
Jetwings Technologies
08.2011 - 09.2014
Bachelor of Engineering - Aeronautical Engineering
Mohamed Sathak Engineering College
05.2008 - 05.2011
Diploma of Higher Education - Mechanical Engineering
Annamalai Polytechnic College
09.2005 - 04.2008