Mohammed Mazhar
Dubai
Summary
Professional Business Developer & Customer Service Specialist with 1.5 years of experience in Corporate Sales, Operations, and Marketing. Competent professional with over 6 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented, consistently executing and completing multiple projects in high-stress environments. Offering vision and motivational skills. Strong relationship management, training, and mentoring abilities contribute to the growth of organizations. Excellent communicator with exceptional interpersonal and managerial skills.
Overview
8
8
years of professional experience
Work History
Sr. Business Development Executive/Customer Service
Officina Italiana Boutique
07.2023 - 10.2024
- Managed both domestic and international logistics, coordinating closely with DHL, UPS, and FedEx to ensure timely and accurate delivery of goods from the Italian branch, maintaining seamless operations
- Conducted B2B and B2C sales, driving revenue growth by establishing and nurturing relationships with both retail and corporate clients, and successfully closing deals
- Developed and executed sales strategies to increase platform usage and revenue, targeting potential customers and upselling to existing clients. Dealt with high profile clients all over GCC.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Conducted market research to identify emerging trends and opportunities, generating leads and expanding the customer base through targeted outreach
- Monitored sales performance and customer engagement, implementing strategies to optimize sales processes and achieve revenue targets.
- Consistently achieved monthly sales between AED 100,000 and AED 120,000, setting a benchmark for sales performance in the retail boutique.
- Delivered record-breaking sales of AED 500,000, driven by strategic product placement, exceptional customer service, and effective marketing campaigns.
- Increased revenue by leveraging key customer insights to optimize product offerings, resulting in a peak sales month of AED 120,000.
Business Development Executive
Kap Jan Support Services
07.2022 - 07.2023
- Delivered comprehensive and detailed information to clients regarding various brands, fabric options, and the process for appointment scheduling, enhancing client knowledge and engagement
- Developed and maintained strong relationships with logistics providers, negotiating favorable terms and ensuring cost-effective and reliable service for both domestic and international shipments
- Analyzed sales data and customer feedback to identify trends and opportunities for improvement, implementing strategies to optimize customer service and sales performance
- Collaborated with the logistics team to monitor and track shipments, ensuring the timely and accurate delivery of products, and proactively addressing any logistics-related challenges
- Built and maintained strong, long-term relationships with key B2B and B2C clients, regularly conducting account reviews and providing tailored solutions that resulted in high customer retention and increased sales volume
- Effectively addressed and resolved any outstanding issues or concerns in a timely manner to maintain high levels of customer satisfaction
- Efficiently handled a diverse range of inquiries across multiple communication channels, including telephone, email, website, SMS, social media, and voicemail, ensuring no client request went unattended
- Proactively conducted follow-up interactions with clients to ensure complete satisfaction with their purchases and services, fostering loyalty and repeat business.
Sr. Customer Service Executive
FirstSource Services
03.2017 - 04.2022
- Managed and coordinated logistics deliveries for major clients, including Amazon, Walmart, and Target, on behalf of UPS
- Ensured the successful execution of last-mile and same-day delivery services across all states in the USA, adhering to strict timelines and quality standards
- Acted as the primary point of contact for client inquiries and issues, providing prompt and effective resolutions to maintain high levels of customer satisfaction
- Monitored delivery processes and worked closely with the operations team to optimize routes and improve delivery efficiency
- Developed and maintained strong relationships with clients, ensuring their logistics needs were consistently met and exceeded
- Identified potential leads and opportunities within the customer base, analyzing client needs to align with the company's service offerings
- Contributed to the growth of the business by helping expand the client base through targeted sales support efforts.
Education
Pre-University Course -
Al-Ameen College
Bachelor's of Business Administration -
ISBM University
Skills
- Innovation management
- Relationship building and rapport
- New Business Development
- Proposal Writing
- Prospect targeting
- Contract negotiation expertise
- Quality Control
- Pricing strategy
- Analytics
- Brand Awareness
- Marketing
Accomplishments
- Drove sales growth by building and maintaining strong client relationships across B2B and B2C channels.
- Streamlined logistics, ensuring timely deliveries with carriers like DHL, UPS, and FedEx.
- Expanded the customer base for the Forex platform, boosting client acquisition and retention.
- Executed targeted sales strategies, leading to increased revenue and platform engagement.
- Generated leads through market research, contributing to business growth.
- Engaged clients with tailored product demonstrations, driving sales conversions.
- Negotiated favorable logistics terms, improving cost-efficiency and service quality.
- Fostered long-term client partnerships, resulting in high retention and repeat business.
- Coordinated logistics for major brands like Amazon, ensuring timely, reliable deliveries.
- Resolved customer issues effectively, maintaining high satisfaction levels.
Additional Information
05/11/94, Indian, U3833651
Languages
English
Urdu
Hindi
Kannada
Disclaimer
I hereby declare that the above furnished information are true to the best of my Knowledge and if given an opportunity I promise to give the best abilities to the organization.
Carrierobjective
Results-driven sales and customer service professional with over 7 years of experience in the logistics, Forex, and bespoke retail industries. Adept at building and nurturing strong client relationships while driving revenue growth through innovative sales strategies and exceptional service delivery. Passionate about utilizing my diverse expertise to contribute to a dynamic team, enhancing customer experiences, and achieving organizational goals in a fast-paced, growth-oriented environment. Eager to leverage my skills in market analysis and customer engagement to create tailored solutions that meet client needs and foster long-term loyalty.
Hobbies
- Networking Events - Enjoy attending industry events to connect with professionals and expand business knowledge.
- Fitness and Outdoor Activities - Engaging in activities that promote discipline, focus, and resilience.
- Volunteering - Participate in community events, demonstrating a passion for helping others and building relationships.
- Team Sports- Enjoy teamwork and strategizing, reflecting leadership and collaboration skills
Timeline
Sr. Business Development Executive/Customer Service
Officina Italiana Boutique
07.2023 - 10.2024
Business Development Executive
Kap Jan Support Services
07.2022 - 07.2023
Sr. Customer Service Executive
FirstSource Services
03.2017 - 04.2022
Pre-University Course -
Al-Ameen College
Bachelor's of Business Administration -
ISBM University
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