Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Personal Information
Timeline
Generic

Mohammed Mosaad Mohammed

Dubai

Summary

I'm seeking a challenging position that leverages my skills, achievements and ability to lead and work under pressure, developing my personal and interpersonal skills in a direction that provides superior earnings to both me and the company.

Overview

16
16
years of professional experience
2005
2005
years of post-secondary education

Work history

Service Reception Manager

Al Tayer-Motors (Land Rover and Jaguar)
Dubai
01.2020 - Current
  • To lead the service function for the brand, develop and implement plans and programmes to achieve service targets in terms of revenue, quality and effective customer service.

Senior Service Advisor

Al Tayer-Motors (Land Rover and Jaguar)
Dubai
01.2015 - 01.2020
  • Delivering the highest level of customer service and satisfaction, responsible for actively listening to customers concerns about the repair/service required for their vehicles, opening Job Cards, accurately ensuring that customer concerns are recorded properly so that the Technician can 'Fix it Right at First Time', responsible for following up on the work-in-progress and regularly updating the customers on the progress of their vehicles.

Team Leader & Sales Executive

Etisalat Telecom
UAE
01.2013 - 01.2014
  • Taking responsibility of the store stock and major concern of the sales process, attending to the staff, coordinating between the management and the staff, attracting potential customers by answering product and service questions, resolving their problems, and performing up and cross selling for our products.

Team Leader

Vodafone Egypt
Egypt
01.2011 - 01.2013
  • Taking responsibility of the store stocks, attending to the staff, coordinating between the management and the staff, attracting potential customers by answering product and service questions, resolving their problems, and performing up and cross selling for our products.

Sales Executive

Virgin Stores
Egypt
01.2009 - 01.2011
  • Maintaining and developing good relationship with customers through personal contact, helping management in forthcoming products and discussing on special promotions, reviewing their own performance and aiming at exceeding their targets, recording sales and ordering information and reporting the same to the sales department and providing accurate feedback on future buying trends.

Education

Jabir Al - Ansari Language School

Business Administration - undefined

Modern Academy (English Section)

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Skills

  • Language Skills: Arabic (Reading, Speaking, Writing), English (Excellent), French (Good)
  • Personal Skills: Hardworking, Ambitious, Productive, Responsible, Motivated, Reliable, Adaptable, Consistent, People-Oriented, Organized, Self-Motivated, Initiative, Pro-Active, Training Staff

Accomplishments

  • Certified as Best Service advisor in the UAE for Three consecutive years (2017, 2018 and 2019) among all the branches sponsored by Castrol. Certificate includes a list of KPIS counted as a full year accumulated result.
  • Ranked as Third Best Service Advisor in the Middle East among 212 Service Advisors
  • Achieved GDP and MDP

Custom

  • Effective Communication Skills
  • Interpersonal Skills
  • Managing Diversity
  • Handling Difficult Situations
  • Train The Trainer

Personal Information

  • Date of birth: 08/08/1987
  • Nationality: Egyptian

Timeline

Service Reception Manager

Al Tayer-Motors (Land Rover and Jaguar)
01.2020 - Current

Senior Service Advisor

Al Tayer-Motors (Land Rover and Jaguar)
01.2015 - 01.2020

Team Leader & Sales Executive

Etisalat Telecom
01.2013 - 01.2014

Team Leader

Vodafone Egypt
01.2011 - 01.2013

Sales Executive

Virgin Stores
01.2009 - 01.2011

Business Administration - undefined

Modern Academy (English Section)

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Jabir Al - Ansari Language School

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Mohammed Mosaad Mohammed