MOHAMMED MURTADA

Kia – Isuzu

• Managing online and on phone service bookings
• Registering, following up and insure responses to complaints, queries and requests
• Providing spare parts, vehicles repairing first step and roadside assistance

Al Arabia Elevators

• First assistance line to elevators emergency cases
• Registering elevators related reports and assigning the responsible technicians
• Following up on ensure the quality level of the maintenance and pre maintenance services

(Marina Residences – Palm Jumeirah – Jumeirah Island – Jumeirah Village Circle)
• First assistance line to report the towers related issues (Electrical – Plumbing – Civil – Emergency)
• Coordinate with the related department to take over and process the maintenance
• Register and follow up the report till closure

• Providing on phone support to Al Futtaim customers regarding queries, complaints and requests and online transaction issues
• Communicating with Al Futtaim departments to troubleshoot and resolve the customer’s issues
• Tracking and following up on orders deliveries and repair requests
• Communicating with Vendors to assure stock availability and maintenance options
• Communicate with Al Futtaim retail branches to secure flexibility and up to expectations experience for the customers

• Provide on phone technical support for Apple IOS system
• Troubleshooting and reporting Apple IOS system issues
• Tracking, reporting and solving IOS system fraud transactions
• Coordinating with other Apple departments for customer’s assistance and problem solving
• Apple on phone technical support, Provide on phone technical support for Apple IOS system
• Troubleshooting and reporting Apple IOS system issues
• Tracking, reporting and solving IOS system fraud transactions
• Coordinating with other Apple departments for customer’s assistance and problem solving

• Handled ask@rta.ae customer queries and requests
• Handling and following-up with companies’ requests and quires
• E-service troubleshooting for usual system errors via emails
• Providing assistance for RTA online events (RTA electronic plates auction).

• Managing the executive of the Electronic Wallet program
• Cascading limited resources of company to ensure the maximum performance possible
• Managing the executive of the Electronic Wallet program
• Manages overall CSRs performance and improvement plans.

• Register and follow-up internal telephony network defects and requests
• Handled the office tasks including scheduling of teams shifts, tasks follow-up, receiving and archiving reports
• Installation, Maintenance and repairing Alcatel Omni PCBX_4400PhoneCommunication System
• (Khartoum International Airport).