Hi, I’m
MOHAMMED NAJEMUDEEN
Dubai,DU
Summary
Dynamic and results-driven professional with extensive expertise in customer service, sales and marketing, call center operations, and e-commerce. Demonstrates exceptional leadership abilities, critical thinking, and problem-solving skills to drive performance analysis and optimize team productivity. Adept at inventory management, account management, and supervision with a strong focus on organizational abilities and attention to detail. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing project
Overview
8
years of professional experience
Work History
SPARK SECURITY SERVICE
TEAM LEADER SUPERVISOR
10.2023 - Current
Job overview
- Company Overview: JUMEIRAH GOLF ESTATE
- Supervised staff's daily activities to ensure adherence to quality standards.
- Facilitated training sessions for skill development amongst employees.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Boosted team morale by initiating regular feedback sessions.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Improved customer satisfaction through close collaboration with the team.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led team of 35 to achieve KPI targets and successfully complete assigned projects.
- Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
- JUMEIRAH GOLF ESTATE
DOMEX
CALL CENTER EXECUTIVE
01.2020 - 01.2021
Job overview
- Company Overview: SRI LANKA
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication 'scripts' when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- SRI LANKA
ODERS.LK
SUPERVISOR (CALL CENTER | TELMARKETING | E-COMMERCE)
01.2019 - 01.2020
Job overview
- Perform overall supervision & administration of business operations.
- Provide leadership to the customer service & telemarketing teams.
- Ensure the team understands and complies with all customer service objectives, performance standards, and policies.
- Perform overall account management efficiently.
- Coordinate with the management & the team to maintain effective communication, to ensure smooth operations.
- Prepare timely reports & keep the management up to date, for strategic planning & decision making.
ODERS.LK
AGENT (CALL CENTER | TELMARKETING | ECOMMERCE)
02.2018 - 08.2018
Job overview
- Answer phones from customers professionally and responding to customer inquiries and complaints.
- Research required information using available resources.
- Handle and resolve customer complaints regarding product sales to customer service problems.
- Provide customers with the organization's service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
Education
NATIONAL APPRENTICE & INDUSTRIAL TRAINING AUTHORITY
NVQ L3 from Mechanical Engineering
01.2019
University Overview
NVQ Level 3 qualification
ALEXOR INTERNATIONAL COLLEGE
G.C.E. Ordinary Level from Higher Studies
Skills
- Customer service excellence
- Time management
- Communication skills
- Problem solving and decision making
- Leadership and teamwork
- Attention to detail and organization
- Critical thinking
- Creativity
- Self-motivation and learning
- Call centre
- Call Centre Operations
- Telemarketing
- Customer Services
- Sales & Marketing
- Supervision & Administration
- Performance Analysis
- E-commerce
- Butcher
- Meat identification
- Cutting Trimming Techniques
- Hand-Eye Coordination
- Wrapping & Stocking
- Safety Procedures
Personal Information
- Passport Number: N9651875
- Religion: Muslim
- Visa Status: Employment Visa
- ID Type: Passport
- ID Number: N9651875
- Date of Birth: 23rd Dec 2001
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Single
- Work Permit: Employment Visa
Activities
- Member of school cricket team
- School sports captain
- Member of school sports club
Disclaimer
I do hereby certify that the above-mentioned particulars are true and correct to the best of my knowledge. If I am selected to work in your organization, I will perform my duties to the satisfaction of my superiors.
Timeline
TEAM LEADER SUPERVISOR
SPARK SECURITY SERVICE
10.2023 - Current
CALL CENTER EXECUTIVE
DOMEX
01.2020 - 01.2021
SUPERVISOR (CALL CENTER | TELMARKETING | E-COMMERCE)
ODERS.LK
01.2019 - 01.2020
AGENT (CALL CENTER | TELMARKETING | ECOMMERCE)
ODERS.LK
02.2018 - 08.2018
NATIONAL APPRENTICE & INDUSTRIAL TRAINING AUTHORITY
NVQ L3 from Mechanical Engineering
ALEXOR INTERNATIONAL COLLEGE
G.C.E. Ordinary Level from Higher Studies
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