Mohammed Nasser
Cairo ,Egypt
Summary
Sensible Store Assistant determined to provide every customer with positive, memorable shopping experience. Focused and friendly and willing to help with any task. Driven Store Assistant with background in sales, customer service and operations management. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. POS trained. Enthusiastic with exceptional customer engagement skills. Boosts sales by sharing product knowledge and delivering polished visual merchandising. Offers flexible schedule and consistent target achievement. Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating pos equipment, processing merchandise returns and updating pricing. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Industrious [Job Title] offering [Number] years of bakery industry experience ready to add value to [Company] team. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Store Assistant
Gherghar Company
Cairo , Egypt
12.2022 - Current
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Supported store goals by delivering promotions and upselling programmes.
- Practised safe and secure stock handling methods, reducing product damage and loss.
- Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
- Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
- Assisted customers with product selection, recommending associated items to increase transaction value.
- Strategically arranged and displayed new season merchandise to promote and maximise sales.
- Attended regular training opportunities to maintain up to date product and service knowledge.
- Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
- Provided effective self-checkout assistance, facilitating faster customer transactions.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Liaised with suppliers to achieve consistent stock levels and delivery schedules.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Displayed promotional material on storefronts to attract shoppers.
- Helped implement new operating procedures for decreasing check-out time.
- Documented stock count and operations to track usage and procurement.
- Checked and reported license expiry to comply with regulatory requirements.
- Harnessed retail knowledge to boost product turnover.
- Suggested new avenues and strategies for selling shop items, amplifying revenue.
- Supervised junior staff activities and kept shop operational.
- Verified identities to control sales of age-restricted items.
Team Leader Supervisor
Al Misria Co
Cairo , Egypt
01.2021 - 11.2022
- Fostered positive employee relationships through communication, training and coaching.
- Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
- Organised and led monthly department meetings, enabling reflective analysis to identify growth opportunities.
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Reworked staff assignments and workflows to meet production targets.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Introduced team incentives and competitions to enhance department productivity and morale.
- Created and implemented strategies for improved operational efficiency, maximising profit potential.
- Supervised all production phases, from design and development to timely manufacture and dispatch.
- Maintained strict adherence to corporate guidelines and metrics, promoting safe, compliant working environments.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Set and managed operational schedules with proper coverage to meet customer service demands.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Guided and coached staff to achieve individual growth and sales production targets.
- Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Coordinated strategic project workflows to enable smooth, timely task delivery and completion.
- Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Offered instruction, coaching and motivation for enhanced team morale.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Receiving Clerk
Domina Coral Bay
Sharm Al shaikh , Egypt
12.2018 - 12.2020
- Promptly processed returns for incorrect and faulty
- products.
- Owned complete return procedures for unsatisfactory in accordance with quality control procedures.
- Maintained detailed recordings of incoming shipments and monitored discrepancies using Matarial control .
- Oversaw, coordinated and assisted in unloading and appropriate storage of goods.
- Received and signed for deliveries, accurately documenting paperwork.
- Collaborated with s to file expectant deliveries.
- Verified and rigorously inspected shipments against criteria.
- Maintained positive working relationships by proactively communicating shipping delays or errors with vendors using .
- Managed deliveries daily of up to £ total value.
- Assembled and loaded outgoing shipments , preparing paperwork in line with company standards.
- Controlled inventory using to maintain operational levels throughout busy periods.
- Labelled incoming deliveries and clearly assigned storage areas.
- Answered + telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Coordinated and facilitated internal and external company events.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Operated fax machines, copy machines and other standard office equipment.
- Recorded and maintained office expenses to track spending.
- Liaised with office cleaners and maintenance service providers for jobs.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Reorganized filing system to reduce file location times.
- Scheduled meetings and client appointments for team .
- Applied expertise in company products and services to answer questions.
- Used clinic software system to generate invoices and process client payments.
Education
Bachelor of Arts - Department Of Archeology , Division Of Tourist Guidance
Tanta University Faculty Of Arts
Egypt 09.2014 - 05.2018
Skills
- Visual merchandising
- Cash handling
- Complaint management
- Returns management
- Relationship building
- Stock management
- Retail operations
- POS Systems proficiency
- Stock handling techniques
- Customer service
- Grocery retail operations
- Grocery merchandising
- Store management
- Delivery management
- Seasonal merchandise planning
- Equipment maintenance
- Delivery coordination
- Product placement
Languages
English
Upper intermediate
Arabic
Native
Accomplishments
- Supervised team of staff members.
- Resolved product issue through consumer testing.
- Achieved %100 by completing task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Store Assistant
Gherghar Company
12.2022 - Current
Team Leader Supervisor
Al Misria Co
01.2021 - 11.2022
Receiving Clerk
Domina Coral Bay
12.2018 - 12.2020
Bachelor of Arts - Department Of Archeology , Division Of Tourist Guidance
Tanta University Faculty Of Arts
09.2014 - 05.2018
Similar Profiles
Yvonne BaahYvonne Baah
NA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International HotelNA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International Hotel
ALPHA VANGAHUNALPHA VANGAHUN
Geologist at A-TO-Z OIL RIGS & FACILITIES Maintenance Company (Subsidiary company For Al-Masafi)Geologist at A-TO-Z OIL RIGS & FACILITIES Maintenance Company (Subsidiary company For Al-Masafi)
AHMED ALKHAIRANIAHMED ALKHAIRANI
Website & Operations Manager at Mersa Group Company&ON2 CompanyWebsite & Operations Manager at Mersa Group Company&ON2 Company
Amr Hazem SolimanAmr Hazem Soliman
Bancassurance Specialist | HSBC – Allianz at AllianzBancassurance Specialist | HSBC – Allianz at Allianz
Hadeer Zakaria Ahmed MohammedHadeer Zakaria Ahmed Mohammed
Clinical Pharmacist at Egyptair HospitalClinical Pharmacist at Egyptair Hospital